Full Spectrum LaserReviews of fslaser.com

This company has horrible customer support. We have used their product for over 2 years. We bought a new laser tube and it died within 2 months. When we emailed about the problem they took weeks to respond, would not commit to a video call time (even though they initiated that idea), and eventually ghosted us. Truly disappointing and expensive as now I’ve dropped hundreds of dollars on a part that does not work.

Our Muse 2D machine is an essential piece of our business. It has worked great except for when we ran into a technical issue regarding the power supply. This 5-star review goes out to the Customer support and Tech teams at Full Spectrum Laser. We got the Machine to them in Vegas, they were able to diagnose and fix the issue the same day. We are very grateful for FSL's help in resolving the issue and getting us back up and running.

Bought a laser to engrave wine bottles at our small winery in CA. Was originally looking at one of the cheaper CO2 lasers but went with the FSL UV. Head over heels impressed on the quality!

Didn't know anything about lasers but needed to replace my old mechanical engraver. Was amazed by the camera demo on the FSL fibers! I just put down a quarter and the camera found it and engraved in under a second. Going to have fun with this!

Tried a Glowforge and they never answered my support emails for weeks. Sold it and bought a Muse 3D and it's awesome. Got a free training session with Tony to get me up and running and it's wonderful.

Replaced an old CNC mechanical engraver with an FSL Fiber Galvo and couldn't be happier. Thanks to Mike and all the sales team!

Poor customer service. I was very interested in buying a laser for FSL. Their Muse Titan is very unique and appealing. A large CO2 laser that you can fit through standard doors. I had a few questions about it before I bought it, and it was extremely tough to get any answers. After a few weeks of emailing and calling I finally got a call back and it did not go well. The person on the phone couldn't answer any basic questions for me and nobody else there knew either. I try to buy US made machinery so I can get easy access to technical support if needed. But I got scared off before I made the purchase luckily.

I purchased a Muse Titan last January. (Free shipping and no tax since I purchased from Ultimate 3D Printing Store instead of Full Spectrum directly, so I saved about a thousand dollars but still spent nearly $10k on this machine) On November 25th the machine stopped powering up. I tried calling tech support but sat on hold for about 30 minutes and then the call disconnected. I then opened a ticket explaining the issue. Three days later they responded to the ticket instructing me to take the machine side cover off and send them a video showing any lights coming on. I sent the video and... no response. I then sent a ticket reply asking if it is normal for a reply to take so long. Finally on December 14th they instructed me to remove the boards from the machine and mail them to FS Laser. Which I promptly did. By December 21st they shipped the repaired boards back to me. When I installed the boards the machine powers up but will not autofocus and the laser fires intermittently if I try to send a job. I updated the ticket explaining the issue and once again heard nothing for a week. Finally I called and waited on hold and got to speak with a guy who told me the engineers would be reaching out that day January 4th. It's now January 14th and I still have not heard back from them. Not sure what to do now. My warranty expires at the end of this month. I wish I had purchased a generic laser from China since parts and service items are readily available, and I wouldn't be limited to one company that could help with problems.