Freedom Motors USA Reviews | Read Customer Reviews of freedommotors.com

Freedom Motors USA Reviews | Read Customer Reviews of freedommotors.com

Freedom Motors USA reviews

91 approved reviews, newest moderated first

Fran
Jul 9, 2018
Very caring and thorough!!
Very caring and thorough!!! Really worked to make the vehicle work for me. I am so pleased and am adjusting to this new challenge with great eagerness and joy!!! To finally have some independence!!! This company and especially Ray and Steve really seems to GET that!!!!! Thanks to Ray and Steve!!!
Response from Freedom Motors USAAug 27, 2018
Thank you for such positive review, Fran! Ray and Steve are amongst the most experienced on a team full of experienced Mobility Consultants. They know how to deliver for each unique customer and specialize in catering to specific needs. It's fantastic to hear of the joy and independence this vehicle is bringing to you - that's what this business is all about!
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Scott and K.
Jul 3, 2018
Kevin Barnes BEST OF THE BEST!
Kevin Barnes is the Best Person to contact! He treated us like Family! Gave us advice like he was selling the vehicle to Family! He was looking out for us, the buyer and Family! He agreed to meet us on the weekend! That was very important to us! Kevin accommodated any way he could! Thanks again Kevin! The Rice Family!
Response from Freedom Motors USAJul 3, 2018
Thank you for the review - we're so happy to hear about your great experience with Freedom Motors! Your Mobility Consultant, Kevin, really knows his stuff and always goes above and beyond to make the buying experience as comfortable as possible for his clients. We hope that your vehicle serves you as well for many years to come!
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Jerry
Jul 3, 2018
Sean was very nice and personable in…
Shawn Carney salesman was very nice and personable in the beginning of our transactions as well as at the end. However in the middle I found it very discouraging when he never returned calls. At one point I really didn’t believe the sale was ever going to go through, so we contacted another vendor. Ironically, on the day of our appointment with the new vendor, I heard from Shawn. I would definitely recommend continued communication between sales and customers until delivery 6 weeks later.
Response from Freedom Motors USAJul 3, 2018
Thank you for leaving a review and for your candid comments. While we're disappointed that you experienced frustration during the sales process, we're heartened to know that we were able to salvage the experience and deliver the vehicle you needed. At Freedom Motors, we're constantly securing feedback, evaluating our performance, and learning from our past errors. Thank you for allowing us the chance to make things right.
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David
Jul 2, 2018
Trustworthy and Friendly
Honest, Good Product at a reasonable Price. Very Happy with our handicap vehicle.
Response from Freedom Motors USAJul 3, 2018
Thank you for your feedback. We're pleased to hear that you're happy with your purchase and that the team here at Freedom Motors made such a positive impression on you. After 30 years in the industry, we've found that straight-talk about a quality product is the only way to do business. We hope that your vehicle continues to bring you many years of enjoyment!
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Teri
Jul 2, 2018
We were very pleased with Freedom…
We were very pleased with Freedom Motors. They took our vehicle in on trade (gave us a good price), helped us arrange financing, and delivered our van to our house in Missouri. Anyone needing handicapped accessible vehicle should contact Freedom Motors first!!!
Response from Freedom Motors USAJul 3, 2018
Thank you for leaving a review and for your ringing endorsement! It's true - Freedom Motors will consider your trade-in, help procure financing through one of our financial partners, and arrange for delivery direct to your doorstep. Our goal is to remove all impediments to owning a wheelchair accessible vehicle, a process we've been perfecting for over 30 years. We even offer free at-home demonstrations! Happy travels to you!
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Mike M.
Jul 2, 2018
We chose Freedom Motors based on the level of service and individual attention.
We chose Freedom Motors based on the person who worked with us. Throughout the process we felt like Jim went all out to take care of our family. This purchase was a challenge financially for us and the timing was very difficult between health challenges with kids, handicapped renovations being done to our home, and the busiest time of the year for both of us as parents at our jobs. Jim did everything possible to make it simple. We also appreciated that when they found a potential problem with our vehicle they let us know right away and helped us to find a better vehicle to still meet the deadlines under which we were working. We can't say enough good about Jim as a person, professional, and advisor. We grew to trust him and believe he was looking out for us. He even drove the vehicle to us (across several states) to meet the deadlines for our loan and funding. These folks seem to really care and want to do the right thing. We are only a few days with our new vehicle but it is a massive weight off of our shoulders to now have this.
Response from Freedom Motors USAJul 3, 2018
Thank you for leaving such a thoughtful review! It's really great to hear firsthand how our products make a positive impact on the lives of our clients. Also, we're pleased that you had such a wonderful experience with our Mobility Consultant, Jim. Jim is known to go that extra mile for each of his clients and it's fantastic to learn how his effort made the buying process that much easier for you and your family!
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Tina
Jul 2, 2018
They were very undstanding on what i…
They were very undstanding on what i wanted and very kind
Response from Freedom Motors USAJul 3, 2018
Thank you for leaving the review - we're pleased to hear that you had such a positive experience with us! Our Mobility Consultants are trained to listen first in order to deliver to our customers the vehicle that best suits their needs. We hope you enjoy your vehicle!
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Christopher
Mar 21, 2018
Poor Management When Things Fell Apart
Everything moved along nicely until a recall happened prior to shipping of vehicle. Suddenly communication came to halt. Then received a phone call from sales manager stating approximate timeline ordering and arrival of part. But then had to initiate a response three or four weeks later to learn part hadn't even been ordered by the sales manager, and would be eagerly ordered (again?). Now waiting for vehicle which may not even arrive before payment is due, and I haven't had a chance to drive it, test it out, etc. Hopefully this is not representative of future experience(s) for anyone, not just mine.
Response from Freedom Motors USAMar 22, 2018
We're sorry to hear about your frustrating experience. Having been in the automotive business for over 30 years, we've seen our share of recalls. While we typically handle these situations in an open and agile manner, we regret that we missed the mark here. My name is Ryan English and I am the National Sales Manager. If you'd like to discuss this further, please contact me by phone at 800-625-6335 or by email: [email protected].
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