Freedom Motors USAReviews of freedommotors.com

Shawn Carney salesman was very nice and personable in the beginning of our transactions as well as at the end. However in the middle I found it very discouraging when he never returned calls. At one point I really didn’t believe the sale was ever going to go through, so we contacted another vendor. Ironically, on the day of our appointment with the new vendor, I heard from Shawn. I would definitely recommend continued communication between sales and customers until delivery 6 weeks later.

Beautifully designed rear entry vans. Their design has proven itself over many years. Just took delivery of my second van in the last seven years. Unfortunately, there appear to be organizational disconnects that result in repetition, confusion and diminished quality control. In summary, the product they sell is one of the best while the company itself could really benefit from a thorough organizational review.

Work was performed well on my own chassis. Very professional, but not to the specs we discussed. Follow up with staff post conversion is very poor with no responses, call backs or solutions. Not very pleased with service, but workmanship was excellent.

Communication is key. Especially when dealing with Freedom Motors and the VA. We were not kept informed during the long process. Our free gift came broken. But we are very happy with our vehicle! After purchase we couldn't get any response from anyone from Freedoms Motors about floormats, the 2nd key, or about switching out the wheelchair locks in the van. I would recommend Freedom Motors if u are local in MI where u can reach someone there but not long distance.

The service we received getting our van here was great. The after delivery service from our salesman not so much. I have messaged this salesman on June 9th, 12th, 15th and 21st with the same questions and he has NOT returned my messages. It's sad to have one individual ruin the experience for us. I would however hightly recommend the product they put forth.