Freedom Motors USAReviews of freedommotors.com

What a huge disappointment! The initial conversations and virtual tour were very exciting. However, I’m still waiting for someone to contact me either by email or phone regarding my application. Not as professional as they look. I guess it’s good to shop around, and not put all your eggs in one basket. It pays to be courteous throughout the entire process, whether it’s favorable or not.

After posting the review below, I was asked to call them. I talked to the sales manager about the issues with “new” tires, and brakes. He asked if $1800 would cover it, and if so, would I take down my review. I agreed and removed my review from their Facebook page, then did not hear from them for a couple weeks as I waited for a check to arrive. I finally got in touch with the manager again and was told they would not send me the money because the vehicle passed all their inspections. The tires were not replaced with new tires, they were 3 year old tires, again at least 2 had rope plugs in them, causing the slow leaks. The brake pads had not been replaced because they consider 4mm of pad remaining as good. 3mm-4mm is when they should be getting replaced, according to Napa and other reputable sources. I also needed to purchase new Rotors for the rear wheels, which also “passed” their inspection. These minimal passing inspections are quite concerning when you are transporting a wheelchair bound loved one. 
 I was going to re-post this review on their Facebook page, but they blocked me from posting to their page after I agreed to remove the negative review. This is a pretty poor business practice after 1st agreeing to cover my expenses for the Tires & Brakes, then changing their mind when I removed the review immediately. 

1st review posted:
 
I like the vehicle, but the sales experience was less than stellar. The website does not list the type of conversion the van is, picked one out online after going to the factory to look at a few. The salesman was kind enough to meet us there on a Saturday to check them out. Got a good quote, only to find out it was not a full, but a half conversion, we looked at a full conversion. Picked out a different vehicle. Their website is terrible about accurate vehicle information! Salesman told me new tires and brakes would be put on the van during their ”extensive” inspection by their mechanic. I am now finding out 4 months later that I will need new front and rear brakes and new tires as well. The tires are not new and most have plugs in them from previous damage, and the tread is much lower on 2 of them. I was not told the vehicle would only come with a valet key, without a remote. Found that out after signing the papers and the single key was handed to me. Had to pay a dealer for a keyless remote, 2nd key, + programming. A day after picking it up, the check engine light came on, it needed a new charcoal filter because it appeared to have been damaged during the conversion. Fortunately, Freedom took care of that repair. Communication was slow with responses to questions as well. Overall a frustrating experience, but the vehicle is nice. I should not have taken the salesman’s word on things and had a 3rd party inspect things, it was all about telling me what I wanted to hear. Though I don’t know if that would have made a difference as it would have been inspected before the mechanic inspected it, and would probably still have ended up with the brakes and tires not being replaced. The salesman said the tires were dusty/dirty looking from sitting in the warehouse, but still told me they were new tires. And the brake drums weren’t clean looking because they did not need replaced, but told me the pads were replaced, they were not.

I am very disturbed because the van we waited 8 weeks for was not what we received. When I spoke with Justine Laurette the sales manager he did not listen, he tried "sell me". We ordered 2 jump seats on a long channel ramp. We got bench seat across the second row making the van unusable. At no time did anyone express concern for the mistake. I was expected to fix the problem myself. When I order a customized vehicle I don't want to make changes. The administration was poor and unreliable.

Everything moved along nicely until a recall happened prior to shipping of vehicle. Suddenly communication came to halt. Then received a phone call from sales manager stating approximate timeline ordering and arrival of part. But then had to initiate a response three or four weeks later to learn part hadn't even been ordered by the sales manager, and would be eagerly ordered (again?). Now waiting for vehicle which may not even arrive before payment is due, and I haven't had a chance to drive it, test it out, etc. Hopefully this is not representative of future experience(s) for anyone, not just mine.

Continued problems purchasing wheelchair vans from Freedom Motors, disappointing since I have bought over 20 vehicles from your company. Most recently you shipped a very obviously wrecked and poorly repaired van for our Pensacola branch without disclosing the damage. This is just the most recent poor experience, not sure what is happening on your end but there is a huge gap in communication between your various departments and this makes for a poor customer experience.

Looking back, I wish I would have gone through a different company. The people were nice, and helpful when I asked, but... - they told me the car would take 2 months and it took nearly 5 - the car took so long, I had to re-apply for the loan... the second time around they wanted $2,000 additional down, and my interest rate was higher. -the car arrived with many scratches and nicks... it's a brand new car! -the cars interior was dirty upon arrival... running my fingers across the dash... black!!! - the car had no directions on how to use the locking system or tie down systems that were actually useful. It took me 3 hours to figure out the tie downs and I'm still unsure... I feel like they should provide a YouTube video link or something. -the guy who delivered it didn't check an ID or anything... the cars battery was dead when it got here!!! A lot more went wrong than right in my opinion.