France and SonReviews of franceandson.com

Taylor and Astrid were incredible in helping me purchase the Muestra Counter Stools. Thank you!

Great shopping experience. Our marble table arrived with some small chips, and I was promptly offered a choice of replacement or discount. Customer service was satisfyingly responsive.

This company is a joke (but not a funny one). Ordered a sideboard - first of all, beware that they will tack on a delivery insurance charge without your authorization and it doesn’t appear until after you’ve paid for your item. I emailed them to get a refund for the charge, and got a new quote (below). After about a week and a bunch of unanswered emails, I called them and was told that I would be receiving something to sign stating that I authorize the refund. Uhh, sure. Didn’t receive anything to sign (or a refund), so after several more attempts to resolve the issue, I get an email from Cassidy who claims that I was never quoted the price I said I was despite having evidence of it. Since calling her out on this, no further contact from this company, so I disputed the charge with my credit card company. Meanwhile, I have been getting multiple emails a day asking me to order this item from the same people who were not responding to the emails I have been sending them. Also, they completed the credit card charge even though the item will not be in stock for another 2 months. Skip the aggravation and order from another company - most of what they sell is sold elsewhere anyway at better prices.

Wonderful first time experience with this company. Had my eye on a rattan cabinet for a while, but say it wasn’t available so I contacted them. They let me know when it was coming in and let me preorder it. Their estimates were right and I received it in great condition without issue. It looks just like the picture. Very happy.

After waiting a few weeks for my dining set one unfortunately arrived damaged. Cassidy helped me report it and file a claim, and my replacement came in about the same time. The process was fairly quick and now I’m so happy to have my amazing set of chairs!

I had a wonderful experience all around. My tulip table arrived promptly and France and sons delivery team installed it. I decided to get some chairs later to complete the set, and it looks amazing.

I finally got the jeanneret chairs that I’ve had my eye on for years! I ordered a set of 6 and one came damaged. I was worried after reading reviews that I’d have trouble, but they sent me a replacement pretty quickly and swapped it out with the damaged one.

I ordered their Santiago lounge chair. The product arrived broken. Upon inspection, the leather is extremely brittle, the buckles are made of extremely cheap metal, and the seat is so slippery it is literally impossible to sit on. I asked to return the chair since it was $1250. They tried to charge me $560 to return. Unacceptable. I've decided to repair the chair and donate it. Don't waste your time dealing with this company. Substandard products and costumer service acts like they don't want to be in business. Update: The quality of this chair is so low that it is unusable. You literally cannot sit in it due to the slippery leather. The leather is brittle and was damaged by the buckles. Additionally, the engagement pin on all six buckles arrived severely bent. The pins are made of cheap, thin gauge metal. They will fail completely and pull through the leather if the seat is used at all. In short, I spent $1250 on this chair and would not trust it to hold my child. Offering to replace it with the same chair with the same poor craftsmanship is not a solution. The slipperiness and cheap buckles problems still exist. Charging me $560 to return a product you marketed as being high quality is not a solution either. If this were an error on my behalf, like if I ordered the wrong chair, I'd pay the fee. But this a substandard and expensive chair which was sold as high quality. That is your problem. You should stand by your product, listen to your customer, refund my money, and remove the product. If you did that, I would come back and buy more. Since you won't, I'm done.