France and SonReviews of franceandson.com

Beautiful store with beautiful products. I ordered a Jeannette chair for my bedroom and I love it. I got it delivered in about a week.

I’ve been sourcing from here for years for my interior decorating business. They have great products and I’ve never been let down. I like to try and use something from them on almost every project.

I was very concerned about the bad reviews, so I chatted with a customer service rep to make sure the table was in stock, and only placed my order after I got the confirmation. I got a tracking number, but two weeks later nothing happened. When contacted them again, they said the item might be back ordered! I asked to cancel my order, and they said I’ve to fill out a form for that and takes another 24 hours. I never got a confirmation on that either. I contacted them again after 2 days, and they said their system originally showed the item in stock, but they could not find it in their “multiple” warehouses!!! Go figure. Customer service people are super nice to you before you make your order, give you discounts and all, but you’re ghosted the moment the card is charged. If they do not return my money in time, I would’ve to go through the CC company and make a charge back. By the way, read the return and cancellation policy closely. If not requested the same day as the order is made, there can be a 5% penalty fee!!!

This is the worst experience I've ever had ordering furniture, the nightmare just never ended. The timeline for the item I ordered was listed as 3-7 business days. 2 weeks after I placed the order, it still listed that timeline (which had clearly come and gone at this point). Getting ahold of the company was extremely hard - the phone has no place to leave a voicemail and no one answers, the chat function tells you to email customer service but no one responds to those emails. We were finally told that the item shipped 4 weeks after we ordered it and one week after that we finally got tracking information which clearly stated that it had not shipped when we were told but in fact a week later. When the table finally arrived the delivery driver tore cable wires off our house - taking some siding with it. The delivery company, Daylight Transport, said they contract out to private drivers so the damage to our house was not their problem. The private driver has of course not paid for damages and we let the company know as well and of course, as with all other communications with them - no response. Do yourself a favor, don't buy anything from them!

I was honestly terrified from ordering from this company because of the reviews on this website, however I've been searching several months for a specific table, and they were the only place that I saw had it... I pre-ordered the table, but I contacted them first so I knew when it would be back in stock (it took a little over a month).. I got my marble block table and it is STUNNING, I had no problems at all with my delivery or product, I am very satisfied!

Bought a clock from them. It arrived when expected, packed well and works. Happy customer!

Ordered a table from this company and after not receiving shipping information I emailed and called asking them to send me something this table has shipped. It was never provided and then the shipping company calls to tell me they are delivering on a certain day. The table was dropped off in the back alley and the driver notified me of where it was left and then he left. After unwrapping the exterior layer I discovered the marble table was cracked though it was still in the original wooden crate. There was no damage to the wooden crate. I called this company immediately and sent them pictures and they tell me they are not responsible because I took receipt of it. Was I supposed to uncrate the entire table in the back alley before the driver left in order to ensure nothing was broken? Needless to say they nor the shipping company will admit fault and I’m out 1750 bucks while hopefully waiting for my card company to resolve it. I will never buy from this company again nor should anyone else. By the way, the table is still boxed up in the original crate, sitting in my living room just as I received it.

Very good company services. they are very crazy people. Recommend to all