Julieta provided exceptional customer service. Be diligent in reviewing vague shipping costs.
Julieta was responsive and exceptionally helpful. Unfortunately, the company is not forthright in their price as it relates to delivery. I checked out using shop and confirmed the shipping address was to my home. I receieved what appears to have been an automatically generated email indicating that I had "selected" delivery to the company warehouse. Reviewed my Shop transaction and confirmed that my home is specified but they added a "delivery to warehouse" in the notes section of the checkout. Very dubious and dishonest practice. So, after paying for my item, I'm stuck with a nearly $400 delivery fee.
MR
Mary R.
It took 2 months to solve the issue with my chair, and it's still broken
I bought a chair mid-December for my office, and it arrived in a timely manner. When I tried to put the chair together, it wouldnt fit. I called and wrote to them, and every time they passed me off to an email address and replied to my email with a photo of the instructions. I told them I needed new parts, and these parts they sent were not the correct ones. Someone in management finally stepped in by early February and said they reached out to the chair company and could not replace the piece of my chair that was broken, but could return me store credit for the chair. I'm still out $250 for the shipping and tax (which they did NOT refund), and still have a chair that does not work. Everyone I spoke with was very nice, but i cannot believe how long this all took just to end in still not having an office chair.
DK
Deanna K.
Good quality furniture but took way too long
The delivery service was top notch. Hugo and Hendrick were very careful and professional.
Good quality furniture. However, I doubt I will do business with France and Son again. I was told my items would arrive in 4-6 weeks and it was more like 11 weeks.
JP
Julie P.
Poor Customer Service
We got a good deal......but customer service could be better. I did an online quote, items and price were in the cart. I paid...then i kept getting emails saying items were still in my cart...days and weeks after i paid for the items. That's uncalled for not necessary. Constant emails from them, but nothing about my order. I didn't appreciate that. I paid $1,700 for these items, and they take about 2-3 months to get. NO problem, no rush. My beef with this place is that these items (4) total arrived on our front porch on 11/30/23 no tracking information nothing from them saying it shipped and was arriving this day, so they sat on our porch for 5 days because we were out of town. Then on Dec 6th we get an email saying it was shipping, WAIT!!! WHAT!! we already received them, this place is backwards on how they do things, there was no update nothing. I also want to add that they misspelled my last name. When i received the items my last name was incorrect on the fedex label. Then they don't send anything asking how was delivery, how is your item, nothing, They don't deserve 5 stars, just 3.
Response from France and SonDec 26, 2023
We sincerely apologize for the inconsistent information. Our team was told by the distribution center that the items were out of stock and restocking in January, so we were also caught off guard when the items shipped out from the facility in early December (before that ETA). We understand that unexpected shipment can cause issues, and we're sorry for that inconvenience. We have spoken with our team to try and prevent that from happening again.
Additionally, we are looking into the cart emails that happened after your purchase. That defiantly shouldn't happen, so we're looking into adjusting some of the automation rules that triggered the emails to be sent.
AM
Anne Marie L.
Bad shipping/delivery experience
The furniture is great but the shipping date was pushed out many times. We were given a week notice of the delivery date and then they emailed at 6pm saying they were delivering the next day (we’d arranged to take time off work for Friday and were advised Wednesday night they were delivering on Thursday instead. We received half a dozen emails from the delivery company asking us to pay an additional $200 for white glove service. I’ll look elsewhere before buying again from France & Son.
SB
Staging by L.
the products purchased are great but ...
the product purchased are great. the delivery experience was a nightmare. Please review your vendors/shipping options.
AS
A.S.
Very poor customer service, major delivery delays
Very poor customer service. I called to ask about delivery date and got different answers. Sometimes I could not understand the customer service representative.
I placed my order in February (and my credit card was charged for the full amount), but order was delivered in September.
IE
Isabel E.
Pros & Cons
Pro: the cheapest option for the side table I was looking for
Con: price fluctuates daily and we received an email after ordering about how the side table was back stocked. There was no indication of lead time for the side table and I probably would have waited. I understand that there is a chat that you can utilize ASAP but did not realize that there would be a lead time required.Thankfully, the side table shipped a week or two afterwards even though the email stated September.
