France and SonReviews of franceandson.com

I placed an order for a chaise on 6/6/26. The website showed the item as in stock. A couple days later I received an email apologizing that after I submitted the order the item went on back order and was due to be delivered by 8/7. I said ok since it’s an item that I really wanted. Every so often I check the order status and it shows that the item was pending pick up on 6/24, on 6/29 it shows the item went through quality control, on 7/1 it shows the item passed quality control, on 7/4 shows item scheduled for pickup, on 7/7 it shows item releases from distribution center, on 7/10 it shows item is in transit to final mile facility (which is the local delivery hub). I’ve been checking the status each week since then. On 8/10 I emailed to check on the status as it’s been 4 weeks in transit when website shows this stage is approximately 1-2 weeks. I received an email stating the item was unexpectedly on back order and will arrive at their facility by 8/25 and “ Once restocked on August 25th, our typical lead time of 2–6 weeks for final delivery will kick in.” that puts me at September to October delivery. This is not okay. I’m mainly concerned that this “unexpected” delivery was never communicated. Even more concerning is that there is a whole page with tracking process that would appear to be fake. If the the item is on back order, then what have I been tracking? This does not make sense. I have ordered several custom pieces from different vendors and never have I experienced this. I am expecting a full refund. I hope the company can understand how this does not make sense. Yes, delays happen but what was I tracking? I paid over $2000 and was tracking air?

you should never buy from these guys if you're from canada it takes AGES before you receive anything they do halfass jobs as far as delivery their pictures ARE LIES their customer service is UNINTELLIGENT i vehemently discourage you to buy anything from FRANCE and SON they don't stand behind what they sell.

I ordered a light fixture that I should have ordered from a normal lighting store like Lumens, 1-800 Lighting, NY lighting or Capital Lighting. These companies deliver within a week or less. When I contacted France & Son about the delay in shipping it became apparent it was going to take a month to get my lighting fixture even though it was in stock. I told them to cancel the order, they stated i had to do it online. I got a quick response back after canceling that i was not allowed to even though they had not even shipped the product yet. I can cancel anything I want to if you haven't shipped my item. Their response was more of a threat than anything. So here is a review to your threat. STAY AWAY FROM THIS CROOKED AS CRAP COMPANY. THEY ARE CHARGING YOU AND HOLDING YOUR FUNDS FOR AT LEAST 30 DAYS SO THEY CAN EARN INTEREST ON YOUR MONEY.

Very disappointed in this company. We ordered a tub through our builder from this company and the knowingly sent the tub with a massive crack in in that they tried to repair with epoxy and actually sipped it out that way. I am a designer and I source items all the time and have never seen such a shady attempt to pass off a product as this in my career. I am not one to write reviews unless it is absolutely warranted. But this is was so wrong, I am compelled to warn others. I will no longer refer this company or source from it after this experience.

I am extremely disappointed with my experience. I ordered two chairs months ago and patiently waited through a lengthy backorder. When the chairs finally arrived at your warehouse—less than an hour from my home—I was told delivery would be delayed until there were enough items to fill a truck. Your company then confirmed a delivery date multiple times by email. Based on those repeated assurances, I coordinated a full-room furniture installation and made arrangements around your promised delivery. On the evening of the scheduled delivery date, I received a message that my furniture had never even made it onto the truck. Since then, despite multiple emails requesting an update, I have received no response. The most frustrating part is not the delay itself—it’s the lack of communication, the broken commitments, and now the complete silence. Customers spending thousands of dollars on furniture deserve better service and basic accountability. I would appreciate a response and a clear explanation of when my furniture will actually be delivered.

Told me in stock. Told me 4 weeks. Took about 6 months. Finally delivered and CLEARLY damaged and CLEARLY used items- broken drawers (2 nightstands). I was in the middle of building a home and did not have time to fight with them. This is a scam - I think they buy up damaged/returned items and resell- I was unable to repair becuase it was so damaged the drawer sags.. thank and no thanks

I ordered a piece of furniture from France and Son. The order confirmation quoted a 1-2 week lead time. After that window passed and the item still hadn't arrived, I called France and Son to check on it. The customer service rep confirmed on the phone that the product had not yet shipped. Based on that, I went ahead and bought a similar product from another retailer to replace it. When I then asked to cancel the France and Son order in that same call, the story suddenly changed: I was told the order was now in the shipping process and could no longer be canceled. The item was delivered shortly after. So within the same conversation, the same order went from "hasn't shipped" to "can't be stopped." When I asked to return the table for a refund, France and Son insisted on a 20% restocking fee, refused to refund the original shipping, and want me to pay return shipping out of pocket. Across multiple emails, the company has given three different dates for when the order supposedly became non-cancellable, with no documentation provided. When I told them I had opened a dispute with my bank, the supervisor's response was to call it a "fraudulent chargeback" and pressure me to withdraw it. Missed the lead time, contradicted themselves on the phone, and resorted to intimidation when asked for a fair refund. Read the cancellation and return policies very carefully before ordering.

I ordered a vase for an event and it never arrived (although it was supposed to be delivered on time). When I checked tracking I saw they’d delivered it to the opposite side of the country. I let them know that it was mis-shipped, now late, and to cancel my order. They lied and said they’d already shipped a new product out (impossible as I was the one who notified them at the same time as cancel request). Then they said they would refund me partially, but I had to pay the exorbitant restocking fee, again I’ve never even received anything! I requested a full refund or that I would call my credit card company and they never replied. Thankfully all this ridiculousness is documented in one email so I’m not concerned about the full refund, it’s just a hassle to have to go through this. Terrible customer service.