France and SonReviews of franceandson.com

Jason helped me order a polar bear sofa that I’ve been eyeing for a while. He checked stock and told me it would come in about 2 weeks...everything went as planned!

The sales team really went above and beyond for me. I got a great deal, and they made sure my sofa came on time.

To f/u on my last review I did not receive my refund less the large restocking fee of $900 until I posted this review and over 2 weeks from agreeing to take the "hit". In addition the company tried to have Trustpilot remove my review saying my transaction was fake as was the review. After sending my email receipt from Franceandson to Trustpilot, my post was "verified". Just more hassle from this company.

Shipped the wrong number of parts, (a desk without legs), no assembly instructions provided, parts mis-manufactured, don't mate and can't be assembled. Customer service is an embarrassment. $1900 down the drain. This is not a good company. Edit, I am still waiting to hear from your customer service department. I've seen no sign yet that your replies are sincere and that you intend to be helpful in any way. This appears to be nothing but social media PR and in no way represents reality.

I purchased a black lamp from the France & Son website. When I received the lamp, the box was marked black but the lamp was not black; the lamp was a gray metallic color. I have purchased two other black lamps from France & Son. When I sat this lamp beside those black lamps, it was clear that the lamp was not black. I wanted to return the lamp because the company’s listing was inaccurate. I am fully aware that I would have to pay a restocking fee if I had buyer's remorse. In this case, I was not returning the lamp because of buyer's remorse — the lamp was simply not the color that was advertised. When I asked for a full refund I was told that I was wrong and that the lamp was black. They refused to give me a full refund. Instead, they want me to sign a document that specifies that they will only refund my total minus the restocking fee. I have no problem paying the restocking fee if I change my mind about a product. However, this is not my fault, so I do not want to pay for it. EDIT: The ORIGINAL color of the lamp was listed as “black” on their wesite. After I wrote this complaint, they changed the listing on their website to say that the lamp was “gunmetal black” to make it seem as though I was mistaken. They changed a website to avoid giving me a full refund. I will talk to their chief executives next. EDIT #2: Their response says they cannot take the lamp back, but after I complained on multiple websites, they accepted the return without the restocking fee. They are liars who do dirty business. They knew they were wrong but tried to tell make it seem like I was wrong in their response below. NEVER DO BUSINESS WITH THIS COMPANY.

France and Son has great customer service employees who will help with any questions you may have. Their products are also in great condition, unique, and fairly priced. I recommend shopping here, I was very happy with my experience.

I purchased the Large Imperi Chandelier, and I didn't know how to put all the parts together. So I contacted the France & Sons' Customer Service for help, and thanks for their help that guiding me through the assembly that I have it works well now!

Extremely impressed with the customer service, and generosity. Making purchases with them is such a breeze because they will assure you with anything you may need to know. Whether its if the item is in stock, how long it will take to ship...ETC. I've placed about three orders now, and every time I change a living space in my house, this is the first company I look at. They always have the latest, unique pieces that any mid century modern lover cannot pass up!