France and SonReviews of franceandson.com

My shopping experience from the ease of using the website to checking out was very good.

This was probably the worst experience I've ever had with a company. After waiting months and months and months AND months for a piece of furniture I ordered, I finally received word that it would be arriving via a secondary delivery service. The email I received from the delivery service was filled with threats of fines should I not be present for the delivery date they provided. The day before the set delivery date, I received a call from the delivery service saying that they'd be arriving in an hour... THE DAY BEFORE THEY SCHEDULED! I frantically left work so I wouldn't be fined a $120 rescheduling fee and patiently waited for them... for over 5 HOURS! The delivery person was very professional when he arrived and said that he had truck issues but c'mon! Some communication of the delay would have been helpful. Also, when I unpacked the item, I noticed that the front doors on the piece fold onto each other as opposed to the proper way of closing next to each other. All in all, I was completely dissatisfied with France and Son and will never be ordering anything from them again. .................. My response to France and Sons reply to my original message: I wish I had this kind of communication with your company when I originally had questions about the piece and had questions about its ETA which was over 5 months. It was almost impossible to get a real person in real time. As for the delivery company, I had no problem with the actual delivery guy except for the fact that he contacted me the day before the delivery date with a 40 minute window and then left me hanging for hours and stopped communicating with me about two hours into a five hour wait. I believe that your professional relationship with customers suffers when you work with a company that sends emails like this: "Hello, We will be delivering/picking up/swapping your France and Son product(s) this upcoming week depending on traffic and weather conditions. Please have someone 18 or older available to receive the delivery. If no one is present a redelivery fee of $120 will be assessed to re-deliver your product on another day. If you are not going to be home we will leave the product(s) at the front door or with a doorman/lobby. Your delivery will be next week. And we will send you an email with your order number details and specific delivery day tomorrow...." Although it's already been said, I feel it's necessary to state this once again as the delivery company's practices seem dubious..... I then received an email stating that I was scheduled for the 23rd of June so you can manage my surprise when I received a text from a delivery driver saying that they'd be at the delivery address in 40 minutes the DAY BEFORE THEY SCHEDULED! It seems a bit like a scam and you're associating yourself professionally with this business/practice! On top of all that, the cabinet I ordered has damage and doesn't close properly....

8 month delay!! Notice changes monthly

My 3k chandelier arrived over 1 month ago “Made in India” and broken in multiple places. I reported to France & Son immediately to file. Every time I call it is “still in review.” I am very disappointed!

The piece itself is fine, but took months and months to arrive. It was deceptive online, saying it would be available in much less time. When you contact customer service for updates, you get automated responses. There are no people to talk to in customer service department to check order status.

Shipment was delayed. I’d forgive this but there was no status updates. I had to keep emailing them for the info.

Perfect product arrived safely. Customer service was excellent when I needed to change the shipping address. It was my mistake, not theirs. Easy and efficient to work with!

France and Son has such high-quality products I've been looking for. I customed my dream chair and I was impressed with the server who helped me, she explained the details of the materials I needed and I was very satisfied with the product when it came to my house. Highly recommended!!!