France and SonReviews of franceandson.com

I very happy with my bistro side chairs. Received them quickly and in perfect condition. I’m glad I found France and Son!

UPDATE: A person from Customer Service FINALLY issued a full refund to me shortly after this review was submitted to TrustPilot (I reckon France and Son monitors their reviews on websites like this). I am giving a star back because service was provided (although after much teeth pulling). Although I am pleased that service was finally provided, TrustPilot is NOT France and Son's customer service outlet and I am appalled that it appears to be being used as such. It is beyond ridiculous that one is compelled to write a review like I did (original is below) before someone finally wakes up, smells the coffee, and does their job which is to provide customer service through their OWN outlet. It makes me wonder how many customers just had to go with damaged products/unwanted goods/loss of tender because customer service failed them and they did not voice their dissatisfaction. Very disappointing. Do better, France and Son. Consider this: No review is much better than a bad review. That means that service was not exceptionally bad, but it may have been average to good... ORIGINAL: I ordered some chairs from France and Son during a sale but I later decided that I would prefer to go with a different set of chairs. The chairs are not set to arrive until 8/15 (I ordered on 7/14), so I emailed customer service on 7/21 to request the order be cancelled via the form on the website. Before I continue, please note that (1) these items are sitting in a warehouse and have been for the last two weeks and (2) these are not custom orders or anything like that. You see, for these matters, I like to get on the phone and talk to somebody, but France and Son doesn’t have a phone number with people available to talk to on customer service, so I have to email and wait 2 business days for a response. I tried to call their number and they said “give us your order number and we’ll email you”. But, yes, 2 business days between every single email that I send to them in regards to customer service (oh, but don’t worry, their sales people are available via chat, phone, email, you name it—definitely gung-ho to take your money but slower-than-snail speed and veracity to give it back). So, I received my first response on 7/23 where the person in customer service said “just to confirm, you want to cancel your order” to which I promptly responded “yes, please”. Now, remember, it takes 2 business days to respond to each email. THEN, I get an email on 7/27 where the customer service person (this is the actual response from the customer service person, I copied and pasted) “Your order is already been added to schedule Bestway, ready to ship your order. Please stand by for awhile, your item will be arrived soon.” I told the customer service representative to take it off of the schedule (can be done by calling Bestway who is the freight shipping company and telling them not to come pick it up) and that I do not want the items and to please not send them because I don’t want to go through the hassle of trying to return two chairs. So, she responds saying something like ‘we cannot cancel the order because it has already been shipped and if you want to continue with the order they will get it to me as soon as possible’. This makes ZERO sense because I have been painfully clear that I do NOT want to continue with the order. Additionally, the order had not (and as I am writing this has not) been shipped—it is sitting in a warehouse, perhaps packed in bubble wrap. It is “ready to ship” but it has not “shipped”. Those are two different things. So, that is a lie. I responded and requested to cancel the schedule with Bestway and informed them that if they attempt to send it to me, I am going to refuse delivery. So this is where I am right now. The customer service is either incompetent and ignorant and lacking comprehension skills or they are purposefully being disingenuous about how stupid they are appearing to force a product I do not want down my throat. In conclusion, do not order from France and Son unless you are 100% certain that you will not change your mind about wanting the item you ordered and you are 100% certain that you won’t have to deal with customer service. Customer service is absolutely terrible and I find it very dirty that this company wastes no time sending you a quote to buy their furniture and takes all the time in the world (it has been 2 weeks now) to actually exercise your rights as a consumer. To say that their customer service needs help is an understatement. This whole company feels like a scam. Do not trust them.

Ordered a set of chairs 3/8/22 with delivery estimated in May. Was told by Bestway delivery would be 5/18, which happened, but only one chair was delivered. I contacted France & Sons to see where my other chair was. It took them 2 weeks to "find" the chair in their warehouse. The next one was delivered about a month later, 6/15. However, this time around, the chair leg was broken. I reached out to F&S AGAIN to get the chair replaced. Now the next chair won't be delivered until September. Terribly experience. Especially when paying a good amount for each chair. I don't even know how they can make it right, except to expedite the final chair delivery. The only positive thing I can say is that they pick up their phone but the answers to my questions took forever.

The staff is very friendly and clean the store, the store main city in new York City , and the staff is very happier because the communication with friend's, the staff have hard working and the staff is very friendly

Very responsive to all of my inquiries!

I contacted customer service who contacted the manufacture. The Manufacturer claimed that the railings were interchangable, but they are not. Sent a second set of photos of the bed and railings requested by customer service and was told to wait, they would contact me. It has been three weeks now, no contact. I am really disappointed in not receiving a better response and some type of solution to this issue. So even though the bed was finally delivered, it is sitting on the floor because I have two of the same left-sided railings, and obviously the second right-sided railing does not fit into the slot because it is located at the wrong end. So you might as well say it's been six months since I received the bed. If you could please give me the manufacturers info, I will call myself. This whole situation with waiting 5 mos., and getting two of the same bed railings for the left side of the bed is very frustrating. You have my money for a bed that I cannot put together. I will say in the beginning, customer service was very responsive, but now, nothing. Mercedes Thomas

Bought 4 chairs for like $2000 they came 3-6 months later, and started cracking right away, no one can really sit on them because the feel like they will break. Today a friend sat on it and it literary just cracked and completely broke! Super cheap quality furniture for extremely expansive prices. Never shopping here again. AVOID! I purchased 4 Pierre Jeanneret Hand Caned Side Chairs and right within a month or so they started cracking in places where the the back connects to the seat. At the time I called and was told claims can only be reported within 3 days of delivery!!!! How can you tell furniture is defective within 3 days! I live alone in NYC and these chairs are maybe used 1-2 times a month by friends. Since my day of purchase up until now the chairs use totals to 10 times at max as I’m never home and hosting in NYC at home is rare. Recently a friend of mine sat on the chair and it completely broke, it was so embarrassing for me not only are these chairs cheap they are dangerous. I would have never thought such expansive furniture would be this cheap! Furniture is suppose to last a life time, especially when it’s this expansive, even IKEA furniture is resold as it lasts forever. This was such a disappointment, it will be my first and last purchase at France and Son. I have had the worse experience right from the beginning until now, every time you call customer service the call is placed on hold and then disconnected this is such a despicable business practice. If this issue is not resolved a legal action will be taken. After receiving a reply form Frances and Son, I tried calling as they asked and again was placed on hold and hung up. They sent me a claim form that states if it’s 3 days within delivery obviously not! Will update if anything is resolved. UPDATE: Don’t try to act like you guys are a great company when you have 1 stars for customer service I reached out and this was the reply I received: “From the images provided, this appears to be damage from mistreatment of the chair(s), and France and Son cannot vouch for that.” I live alone and don’t have kids or a family these chairs never get used the one time I have a friend over we are sitting and eating and all of a sudden we hear a noise, Is seating on them mistreatment????? Maybe it should be written on your website that these aren’t actually meant to be used to sit on they are made of cheap material!

Following the suggestion of my interior designer, I ordered a pair of overpriced nightstands from France and Son in October. The item had no reviews, and I wouldn’t have done it if I had known what was coming. After placing the order I never received a shipping estimate or any tracking information, so I had to email the customer service every month to find out when they will arrive. One day in late FEBRUARY I got a call from a truck driver that he was coming that night. Ok, fine, I understand Covid, supply chain disruptions, understaffing and all. But that’s not the end. Both nightstands arrived with a major flaw - the drawers were not closing all the way, and the overall quality was subpar. They were made of loud thin metal, which means I will now wake up every time my husband has a drink of water in the middle of the night. I reached out to customer service again asking to return the nightstands. After a lot of back and forth, they agreed to approve a return and refund me LESS THAN HALF of what I paid, or send me a new pair of nightstands. Just to be clear, I did not want a new pair of nightstands of terrible quality, I just wanted my money back. Fast forward to July, I’m now stuck with 4 expensive nightstands, two of which are rusting in the garage, as no one would even buy them when the drawers don’t work properly, the other two are usable but still have quality issues. I’m giving them 2 stars because they did send the replacement nightstands on time. I would not recommend ordering from them because other vendors have a far superior order tracking system, customer service and better quality furniture.