France and SonReviews of franceandson.com

Bad service. I received a damaged part and contacted customer service. They have ignored me, so I do not recommend.

I am responding to the France and Son reply. You WERE IN FACT deliberately misleading. Your response had false information: You NEVER said there was a 6 week lead time. This is what you DID ACTUALLY say in response to my inquiries: May 11th:. Your order is with Bestway Shipping. They will contact you when your order is on a delivery schedule. Estimated to be the next week or so. May 23rd:. France and Son will reach out to the manufacturer. May 25th:. France and Son waiting to hear back from manufacturer. They are supposed to ship to our warehouse May 17th. June 4th:. France and Son will reach out to manufacturer. June 14th:. France and Son reaching out to factory to make an appointment to pick up chairs. **note: I ordered bookcases** June 14th:. France and Son apologies for error in email; meant to say bookcase. June 20 ** No word from France and Son****** The conclusion is in my original review. I noticed in your response that you DID NOT OFFER to make it right. No integrity. I had negative experience because that is what you provided. Original review: I ordered bookcases from France and Son and the order was confirmed May 6th. I had follow-on communications over the next 6 weeks regarding when the bookcases would be delivered. France and Son provided contradictory and misleading information regarding the shipping/delivery. I asked for a tracking number and delivery date and they refused to provide either. I became frustrated and convinced that my money was being stolen and asked that they cancel the order and provide a refund. I followed up this request with a phone call and found out that this was the one request that they claimed to honor. I find it strange that they could not answer any request or deliver the product, but they were HAPPY to cancel. When I checked their website I discovered why they would not honor my purchase. I paid $1111.00 per bookcase and they are now listed for $1529.00 on every site that carries them. That means that France and Son accepted my purchase and at some point realized the price increased on the bookcases and then delayed delivery and lied every step of the way. That is BAD business. France and Son, you may make a higher profit on the sale but you lack integrity. SHAME ON YOU.

The customer services are great. Kevin and Sam did what beyond of their job duties. At first of order processing I was quite confused but after talked to the sales rep directly the problem has been solved very professionally with.

Fantastic customer service!!

This was my first time ordering with France & Son. I communicates with a sales associate thru chat and she provided all the information on needed. They even gave me a discount on the table I was ordering since it was on sale just a few weeks ago. customer service was very good and I will order from them in the future.

Ordered something over a week ago and still not even shipped yet. Asked customer service about it and they were unhelpful. It won’t let me respond to the below reply but the “lead time” that they “sent me directly” was when I placed the order and that window of time has NOT been fulfilled. Very unsatisfied. It’s now been 1 month. And NO shipment of my items still.

Helpful and quickly answered my questions!

Your customer service is one of the least helpful customer services I have ever experienced. For an expensive furniture company you should have a team with training on how to properly handle customers. My order had missing items and the first response was to blame UPS and state "we are sure to have sent two." When in fact, after digging through the trash in an attempt to find proof (since no one seemed to believe me?) I found the tracking label that clearly stated that the box included 1 piece. I send a photo of proof and I get no response except "your request has been updated." No apology, no confirmation that a new one is being sent, nothing of value. I still then have to email 3 more times to get an actual confirmation that a new one is going to be sent. Try to show your customers you are there to help and actually solve their problem instead of brushing them off.