Frame USAReviews of frameusa.com

I received two of 5 custom frames with all corners separated. These were badly constructed and they did not have quality control oversee anything. These company will not be responsible for the defective frames, because I called after 30 days. Buy beware! They look like poorly constructed ikea frames that I spent too much money on and will not have to go to a landfill. The customer service person was rude and unhelpful and when I said I’d write a negative review she said “I won’t help you now because you’ve threatened me.” A negative review is the only recourse I have. I said nothing rude to her at all. Horrible quality of product, no oversight, and bad customer service.

Well Packaged to prevent damage. Thanks!

Good quality.

I recently ordered three custom frames from FrameUSA. I asked to combine shipping and then called to combine shipping, and they still charged me for shipping twice. I also got two custom mats. Both of the mats that they sent were of the incorrect dimensions.

Very well done.

I have purchased a few frames here and every experience has been great!

Super affordable and nice company to work with. I ordered 11 frames and they came within a week! One frame was missing from the order, all I had to do was email the company and they wrote back within a day and immediately shipped the frame no questions asked. Great communication, speedy delivery, affordable, and so many options for customization!

I've purchased many frames from Frame USA because their made in USA. However, the recent frames were shipped from another company, with no indication as to where there manufactured at. Some concern!