Frame USAReviews of frameusa.com

Nice frame. I would recommend using them. If you like frames, if you want frames, if you live in the USA …. I’d recommend Frames USA.

Always great quality product at a reasonable price. I will be using Frame USA for as many of my personal custom framing projects as possible!

Exactly as ordered and shipped quickly

Fast delivery. Great product

A replacement frame was sent due to the original being damed during shipping. Great customer service

Beautiful frames!

I placed an order for 10 custom frames with matting. I spent about 2 hrs ensuring all my measurements were right, and picking the matting and frames to go with each piece of art. I've placed large orders like this with other custom framing companies and when they arrive, everything is ready to go. The matting is in the frame, and the hanging kits are installed. I did not expect to pay this much money for a DIY IKEA experience. All mats came stacked together on the frames. While nothing was damaged, the frames do appear to have been pulled from a dusty warehouse. So even when you carefully remove the plastic covering from the plexiglass, plan to spend some time repeatedly cleaning the dust and wood bits off of it. I also have never received sawtooth hanging kits from custom ordered frame companies. FrameItEasy for example sends everything fully assembled *and with nice wire hangers* not cheap sawtooth that I have to install myself. When I contacted customer service about the additional hours I had to spend figuring out which matting had gone with which frame to be sure I got it right, and still not having the hardware (nor having had the choice to pick the right hardware when ordering mind you), the customer service agent was not unprofessional, but also not warm. She admitted the frames should've come assembled and would "put a note in the system," and informed me I could go back to the website and pay more to order the wire hangers I needed. At no point in time did she apologize for how the package arrived, the extra work that caused the customer, nor the lack of clarity in hanging options on the actual ordering page. She did inform me I could've gone through their custom quotes option (contacting a concierge of some kind?) to verbally tell them what I wanted and then I could've had the wire hangers. I asked how I would know the name of the frames and the color of the matting choices without first *still spending the time* on their Design a Frame page and then *additionally* having to call in for a this custom quote to tell them these options - thereby doubling the time it takes to place an order with this company, and she didn't seem to understand how I wouldn't just know their company names for the different frames and matting. So I gave up. I wasn't going to beg for basic customer service of offering to send me the wire hangers I still needed. If you're not training your representatives to make basic amends with your customers, you don't deserve future business.

The woman who helped me on the phone was fantastic. The frame arrived quickly in a perfect box for me to reuse ship my gift out in! Not sure exact date I called but it all came together smoothly. I don’t see a place to attach a photo. I selected a suede matte and black frame with acrylic “glass”. The acrylic did have special instructions for care. It does scratch easily and cleaners can blur it if used. The acrylic arrives with blue film on each side that must be peeled off prior to inserting in frame. It was a challenge to keep my cat’s hair off- a bit static/magnetic. I do wish I could have had normal glass, but it wasn’t an option for the custom size I needed. The matte and frame were measured to fit a watercolor painting I did.