FragranceShop.comReviews of fragranceshop.com

I placed a large order of 8 fragrances on 10-6-2025. It’s still being processed. I’m concerned because I’m reading all these negative comments about this company. This is my first experience ordering from them and spending almost $200 on fragrances. I saw that I would get my items between 18th-21st and nothing. It’s still processing and if coming from New Jersey it shouldn’t take this long for shipment. There customer service number doesn’t work at all and I have emailed them and no response.

I order 2 Armaf and 1 zimaya. They arrived on time. Original products in perfect condition. However after reading so much complaints from others customers. I'm very doubtful about order more from them. It's not worth taking chances just for a small difference in price. Thank you Fraganceshop.com but fix your issues cause you are terrible rated.

I bough Intuition for women 30 ml Roll-on, and they sent me a 30 ml roll-on bottle of Intuition for Him. Very disappointed.

been waiting for an order for well over a week, spend a load of money and have express delivery to be able to find nothing regarding shipment, if the order has actually went through and no emails with what is happening with the order. not one response from any emails which I think isnt the best for the amount of money that can be spent at these shops bit of a joke really

Order was lost by courier. These people offered a refund or replacement and sent an insurance claim form which I filled out and sent back. Then they ghosted me. Stopped responding to emails and messages. So my only conclusion is they claimed the insurance and kept the money for themselves. So they are thieves in my book.

I have bought Clinique Elixir Body Smoother for probably 20 years. The two tubes I recently purchased from Fragranceshops.com came in the original package and looked normal, but when I began to use it the lack for fragrance was very noticeable. Considering the substantiable cost of these items, I contacted the company several weeks ago and as yet, have not received a reply. I can only assume that the product they are supplying is very old stock. They have very poor P.R. Update: Sep 27, 2025. After some research on line, it appears that Clinique has changed the formular for the Elixir Body Smoother and it the fragrance is now weaker. However, Fragranceshop did not answer my original concern sent via their website and it took this review to get a response.

this was my first time ordering from Fragranceshop.com after reading lot of their reviews which was very good. When I got my fragrance, however the scent of the fragrance was not of a eau de parfum, I have used this fragrance for a long time. When I contacted the customer service, they referred to return site, which basically is impossible to return for refund. I am very disappointed to say the least and I would never shop at this site again.

Company is a scam. Said they shipped my order and was delivered. Delivery never happened. PayPal denied clam only because company said it was delivered. No proof. Will not purchase anything online in the future. SCAM!