FragranceShop.comReviews of fragranceshop.com

Response from FragranceShop.comOct 19, 2026

We apologize for the delay with your delivery. However, we must clarify that our customer service team has sent you multiple email updates regarding your shipment. Your order is actively in transit with the carrier. Carrier delays are unfortunately beyond our control, but your package is on its way. Please check your inbox and spam folder for your latest tracking link

Response from FragranceShop.comOct 19, 2026

Thank you for your review, and we are glad your order arrived promptly. We are unsure which product you are referring to, as standard fragrance products do not typically require instructions. Spray colognes are applied via the atomizer, splash aftershaves are applied directly by hand, and roll-on oils are rolled directly onto the skin. If you purchased a different item or need specific guidance, please contact our customer service team with your order details and we will be happy to assist you

Response from FragranceShop.comOct 19, 2026

Thank you for your feedback. We have no record of receiving emails from you regarding this matter. According to tracking records, your order was successfully delivered on September 29th to the freight forwarding facility you selected. Because you reside outside the USA, your freight forwarder is responsible for shipping the package to your final address. Please contact them directly to track or locate your shipment. If you still need assistance, please reach out to our customer service team.

Response from FragranceShop.comOct 18, 2026

Thank you for sharing your feedback. We want to assure you that we only sell 100% authentic products sourced directly from authorized distributors or manufacturers, we never sell knockoffs or imitations. Perfumes can sometimes smell slightly different due to recent manufacturer reformulations, batch variations. We take product authenticity and customer satisfaction very seriously and would love to resolve this for you. Please reach out to our customer support team with your order details so they can look into this issue for you.

Response from FragranceShop.comSep 22, 2026

It appears this review was posted for the wrong business. You seem to be referring to The Fragrance Shop (thefragranceshop.co.uk), a retailer based in the United Kingdom. We are FragranceShop.com, an independent US-based e-commerce store operating out of New Jersey. We recommend checking your order receipt and redirecting your review to the UK retailer so they can assist you.

Response from FragranceShop.comSep 21, 2026

We apologize for your disappointment with the delivery time, packaging, and the item received. We aim for every shipment to arrive quickly, securely, and in perfect condition. Please contact us directly at https://www.fragranceshop.com/contact-us/ with your order number so we can investigate the issue and process a return for you

Response from FragranceShop.comSep 21, 2026

We apologize for your disappointment with the strength of your fragrance. All items sold at FragranceShop.com are 100% genuine and sourced directly from authentic supply channels. We stand by the quality of our products and want to make this right for you. Please contact our support team at https://www.fragranceshop.com/contact-us/ with your order number so we can look into your order.