FragranceShop.comReviews of fragranceshop.com

Not reliable.. once they have your money they believe they're done .. but the package hasn't arrived. I am in the US and so is fragranceshop.com I don't recommend them this holiday gift package is delayed, no ETA given and no response from DHL. fragranceshop uses DHL and the Fragrance Shop email 4 days ago subject is "Your FragranceShop.com order is now complete" DLH message is "Your package is experiencing a delay in transit. Please allow additional time for delivery. We appreciate your patience during this time. Your package should be with you soon!"

I paid full price for the 2 perfumes via website online but I received tester perfume bottle. 2 perfume bottle were both not sealed. The box is open and volume was 3/4 full. Where is honesty and integrity? I emailed customer service for return and full refund but no reply whatsoever. They don't have phone number listed just an email address, wonder why? I could just went to TJ or Ross to buy the perfumes with no issue. Now, I have to wait for them to reply to my emai Which from the reviews they takes forever to respond.

I recently purchased a Ralph Lauren perfume from FragranceShop and was extremely disappointed. When the bottle arrived, the perfume had no smell at all. I’ve been wearing this fragrance for over 30 years and have bought it from other discount retailers without any issues — this is the first time I’ve ever received a defective product. I reached out to FragranceShop to resolve the issue, and all they did was send me a return label that requires me to pay for the shipping and handling to send it back. On top of that, there is no customer service phone number to speak with anyone directly. I don’t believe I should have to pay to return a product that arrived defective. Overall, I’m very disappointed with this experience and expected much better customer service. I won’t be shopping here again.

Non existent customer service. Said my purchased item is out of stock and my money was refunded and will be visible in 3 days... 9 days later and 2 emails via "contact us" link on their website and not a peep nor a refund.

Authentic product with a great price! Shipping was FAST! Also, the price you see is the price you pay. Will definitely order more from this website!

Can I just say that I’ve been buying from The Fragrance Shop for over 3 years on line and have never ever had any issues whatsoever in fact it’s one of the easiest shops to buy from and quality is always great . I use my 25% off all the time birthdays Christmas anytime . I would highly recommend shopping with the fragrance shop . !! I’m considering buying the advent calendar for my son and his girlfriend to share I get mine for £112 Bargain if they like the smells that is !! Has anyone ever bought one before?? Would love to hear what you think before I buy . Many thanks Rachel .xx

I placed an order for a single fragrance through this third-party marketplace seller on Walmart’s official website on September 26, 2025. A tracking number and estimated delivery date were provided, giving the impression that the order was being fulfilled. On October 2, 2025, I received an email from Fragranceshop claiming the item was “out of stock” and that a refund would be issued within three business days. It has now been over a month and no refund has been issued, despite multiple follow-up calls to Walmart customer service. This is not an honest mistake. This is a deliberate pattern of fraudulent behaviour. This seller is knowingly deceiving customers by advertising products they do not have, creating fake tracking numbers to make the sale appear legitimate, and then withholding refunds. It is a calculated scam designed to take consumers’ money with no intention of delivering the product. This company should not be trusted under any circumstances. Do not purchase anything from this seller. Report them immediately to the Better Business Bureau and the Federal Trade Commission, as their conduct is unethical, predatory, and intentionally misleading. They are exploiting Walmart’s platform to scam unsuspecting consumers. Buyer beware. This seller engages in outright fraud.

If I could give zero stars, I absolutely would. I ordered two bottles of the same perfume, which were supposed to arrive on September 11. However, the DHL tracking page showed they were “delivered” on September 9 — but I never received anything. I even checked with my building’s management office, and they confirmed no package was received. I emailed the company, and they sent me a form to fill out, which I completed immediately, but since then, they’ve completely ignored me. I explained that I never got my package and asked them to either resend the order or refund my money, yet I’ve had no response at all. I’m extremely frustrated because one of the perfumes was meant to be a gift for my mom before her vacation, and now I’m left with nothing — no perfume and no refund.