FragranceShop.comReviews of fragranceshop.com

Response from FragranceShop.comOct 18, 2026

Thank you for your feedback. We sincerely apologize for the delay in receiving your order. The extended timeline was caused by customs processing delays and logistical handoffs between DHL and Canada Post. While cross-border inspections can occasionally create bottlenecks, we recognize the disruption this caused to your delivery experience

Response from FragranceShop.comSep 21, 2026

We appreciate your feedback and are sorry to hear about the defective spray nozzle on your bottle. Please reach out to our team at https://www.fragranceshop.com/contact-us/ with your order number. We'll be more than happy to assist you

Response from FragranceShop.comSep 21, 2026

We're so sorry to hear that your bottle of Shalimar isn't smelling the way you expected! We carry only 100% authentic, factory-sealed fragrances, but we completely understand how frustrating it is when a scent feels off. Scent perception can sometimes be affected by factors like reformulations by the manufacturer but we want you to be completely happy with your purchase. Please send us a message at https://www.fragranceshop.com/contact-us/ with your order details so our team can look into this and assist you right away.

Response from FragranceShop.comSep 21, 2026

We're so sorry to hear that your recent purchase didn't meet your expectations! We guarantee that all fragrances in our warehouse are 100% authentic, factory-sealed, and stored under strict climate-controlled conditions. Reformulations by fragrance houses or batch variations can sometimes make a scent feel lighter than previous bottles, but we want you to be completely confident in what you receive. Please send us a quick message with your order details at https://www.fragranceshop.com/contact-us/ so our team can look into this and make things right for you.

Response from FragranceShop.comAug 28, 2026

Thank you for your feedback, and please accept our sincere apologies for the delay. We truly regret that your order arrived late due to unexpected carrier delays. If you would like to return the product or need further assistance, please contact our customer service team directly through our website, and we will be glad to make things right

Response from FragranceShop.comAug 7, 2026

Thank you for your feedback. Online batch lookup tools can be misleading as perfume houses frequently repeat batch codes on a multi-year cycle. Our stock is genuine, factory-sealed, and stored under optimal conditions. Because the item delivered met all quality and freshness standards, our standard policy applies, which allows for returns with return shipping covered by the buyer. We regret that this experience did not meet your expectations

Response from FragranceShop.comMay 26, 2026

We are sorry to hear that your item arrived leaking. This is certainly not the experience we want for our customers. Please contact our customer service team with your order details and photos of the issue so we can review the matter and assist you further.

Response from FragranceShop.comApr 16, 2026

Thank you for your feedback. We’re pleased to hear you were satisfied with the delivery and ordering process, but we’re sorry that the fragrance did not meet your expectations. This is not the experience we aim to provide. Please contact our customer support team with your order details so we can review the issue and assist you with a resolution.