FlyNumberReviews of flynumber.com

Fast and simple. Thanks for helping my company grow and make my customer more satisfied with our customer support.

I purchased a number from FlyNumber in February and was charged immediately, but the number took weeks to appear as active. Even then, it didn’t work — calls either failed or the number showed as unavailable. I tried contacting support multiple times (email, tickets, phone) and got no response for quite a while, which was very frustrating, especially since I was also charged for renewal while the service still wasn’t working. After I posted this review, the support team finally contacted me and worked with me directly. The issue turned out to be related to routing and SIP/VoIP configuration, and they helped me fix everything step by step. They also issued a refund and added account credit as compensation. So the start was honestly quite bad due to delays and lack of communication, but once support got involved, they were helpful and we managed to get everything working in the end.

Ordered a Czech number on 2/15 for a one-month term, supplied the necessary information on 2/16, and was told that my number would be issued the same day. However, over two weeks later, the number is still "pending" with no explanation. I tried emailing support (on 2/18), creating a help ticket (on 2/23), and emailing billing (on 2/25) to ask for a refund, but never received a reply (today is 3/2, so a week since the ticket was opened and 1.5 weeks since my first email). Due to the lack of communication, I had to do a chargeback with my CC company to get a refund. Update 3/3: I have changed my review from 1 to 2 stars. The company saw this review and got back to me the same day. They apologized for not responding to me at all and offered a full refund. They said my number was stuck in "pending" because it required additional verification, but because of an internal system error, I was never notified. I truly appreciate the prompt response to my complaint, but that doesn't change the fact that I was required to leave a negative review to get a response from customer service. It feels like the company spends more time monitoring review sites than it does their own ticket queues. I do believe they are reputable, but they seem to need more staff to help out with issues.

I really like it

I understand the frustration experienced during initial setup. I got a FlyNumber for Madrid Spain and I know that their requirements create a slower response. But now that we have our FlyNumber we are very pleased with the service. Customer service while slow was excellent. Customer service went beyond expectations. From past experiences with virtual numbers this is a great value for the services received. My father in law is 96 and only uses a landline phone, as a smartphone while available confuses him. Now he calls almost every day.

After requesting access to a Dublin number we had it activated within a short time. Tested the line and everything works perfectly.

Having used for a long time Skype numbers I was forced to find an alternative after they discontinued their service. FlyNumber seemed a reasonable choice with clear info and easy to navigate webpage. Decided to give it a try porting my US number. After being with them for like 8 months the transition had been smooth. Their call app is a nice feature and even incoming SMS works well . Customer support may take some time occasionally but if you explain the urgency they will get to you expedited. I understand running this operation with a small team should not be that easy, So I appreciate their dedication and desire to help. Nader especially had been great even with pricing questions and setting up inquiries. He had mentioned they are working to offer outgoing SMS in the future. That would be even a greater differentiator. I rarely give this type of feedback. Overall highly recommend based on these initial months of usage.

Signed up took 3 days for them to reply asking for company documents. Duly provided and then no reply for a week and no processing. Maybe this is a scam. I guess I’ll never get my $15 back