FlyNumberReviews of flynumber.com

We tried to order a number from Flynumber.com. Our location verification was rejected dozens of times. We had to place the order twice, which meant paying the full rental fee in advance on both occasions. Even though both orders were cancelled—more than a month ago—we have yet to receive a refund on our credit card for the services that were never provided. Since the beginning of this week, customer support has been ignoring our email inquiries. You will only end up wasting your time, your patience, and your money. Stay far away from this service; there are many better VoIP providers out there. It’s a real shame, honestly.

We purchased a South African business number through FlyNumber for our sales team. What should have been a straightforward process of setting up a number to make and receive calls has turned into an incredibly frustrating experience. The phone system is unnecessarily complicated. Basic functionality requires navigating app configurations, contact methods, internal extensions, call flows, ring groups and routing settings. None of this is particularly intuitive. After spending considerable time configuring the system, outbound calls worked, but inbound calls repeatedly failed with a "Temporary failure" error. The call logs showed 21 missed calls, including repeated failures from multiple South African numbers. Despite this, FlyNumber's automated support repeatedly told me the problem was temporary and would usually resolve itself. I had to insist on escalation to a human technical engineer. I was then told the team typically responds within a day. At the time of writing, I still haven't received a substantive response or resolution. We're running a business. Every missed call could represent a lost customer. Reliability isn't an optional feature of a business telephone service. It's the entire reason we're paying for it. I shouldn't need to understand telecommunications infrastructure just to get a salesperson's phone ringing. The product needs a significant improvement in usability, and the support experience needs to focus on resolving problems rather than repeatedly explaining them. Based on my experience so far, I cannot recommend FlyNumber for businesses that depend on reliable inbound calling.

I signed up for flynumber paid and thought it was working turned out it wasn’t. Nobody can reach me. I complained and after a week someone got back to me. They were very assisting but after a couple of months people are emailing saying they tried calling and it appears it’s not working… again! Unrealiable system to say the least. Not sure how this qualifies as a phone solution! Don’t waste your time or money here! After endless emails with their small team trying to get the number working. Turns out they have a new system they asked me to sign up for but I refused until I received a refund on all the other months of no service. They said they couldn’t so why would anyone want to continue paying for something that doesn’t work? BEWARE -THIS IS A SCAM SERVICE WITH NO PHONE FORWARDING NOR NUMBER THAT WORKS!! YOUR MONEY WILL BE TAKEN FOR NO PHONE SERVICE!

Same as others reporting this issue - We placed an order for a Singapore phone number on June 29, 2026. The number was assigned in a day, but the status has remained "Pending" for 7 days with no activation. We emailed the missing documents but no response. We submitted 3 support tickets, made phone calls, left voicemail, not a single response. The forum blocks new users from posting. Their website states "Most orders are processed within minutes during business hours." This is simply false. Payment was charged immediately, and the expiration date is already counting down from the order date, not from activation. We are paying for a service we cannot use. This is completely unacceptable for a business service.

## UPDATE - June 16th, 2026 I received support after this one-star review, at the moment I was not able to make the tests to make sure that everything was working at that time. I contacted them again on June the 9th, telling them that I was willing to work with them, make the tests, and update my review if applicable. It's June the 16th, and nobody has replied to my email. I am super frustrated because it seems that the only reason that they are going to respond to a question or ticket is if you leave a bad review, so that is confirmed for my side. ##Initial Review - May 10th 2026 I bought a Guatemalan phone number to connect to VAPI. I wanted to test outbound calls. Inbound worked, outbound didn't. That was the only reason I paid $13 for a number. Supposedly you have credits to test... didn't work. Call disconnected after it was made. I submitted a ticket since Apr 25th. No response. Sent a follow up the 27, 28, May 1st (4 times on the 1st in desperation) and nothing. Read reviews on trustpilot and everyone gives a bad review and "fix it" after they actually respond. If you check the 5 star reviews, they all start with "this was messed up and they fixed it". I've been waiting for SEVENTEEN DAYS! I already paid them money. NON-EXISTENT SUPPORT. The support should exist without the need of posting a bad review. Like maybe it works, maybe it will fix my issues but how can I go to clients and say yes, I can give you service with FlyNumbers, but when there's an issue I have to wait SEVENTEEN DAYS to ... wait hahaha I haven't received a response yet, so no. I can't trust them with my own tickets, how can I trust them with client's issues? How can I give them more business if they can't even handle my ONE number with ONE issue? Unbelievable.

Extremely disappointing experience with FlyNumber. We purchased business numbers and have experienced repeated outages over the past several days, causing serious disruption to client communication and day-to-day operations. We have made multiple phone calls, sent emails, and submitted support tickets, yet have received no response or update. At this stage, we are publicly posting in hopes that someone from FlyNumber finally acknowledges the issue and contacts us to provide a resolution timeline.

I paid for the service and followed all the instructions in their documentation blog. Then I realized the documentation was outdated (not clear), for other operating systems (not indicated), and that some steps had been left out (what?). I contacted support and they sent me more links to yet other blog posts, none of it correct. They hadn't even read my questions and just sent a cookie-cutter lazy response. I called them out on this, and they finally sent more detailed instructions in an email, but after implementing them, it still didn't work. On top of all of this, even when the instructions are clear, their website, once you hit "login" is down most of the time, they blame Cloudflare, but like how can you have Clausdflare issues multiple times a day, every day? At this point I had spent about 2 weeks in support and 2 days researching solutions on Google and Chatgpt, plus personally reading through two separate documentation blogs. It didn't work, it never worked. I have requested a cancellation and a refund. One star is too much, avoid as the plague!

THE WORST customer service. Once they get your money, nobody contacts you again. They are very eager to take your money, but that’s where the service ends. There are many much better alternatives out there. Stay away from this company!