FlyNumberReviews of flynumber.com

Same experience as many others .. I ordered a toll-free number one week ago. They immediately charged my card for the number plus some credit i intended to put on. Until now my number is not active, until now my credit is not on my account. I texted the support 6 days ago, then again two days ago .. they are ghosting me. So I have to do what helped everyone else apparently (as pathetic as that is for a company) and leave a 1-star review until fixed .. EDIT: Issue was fixed and setup fee was waived as compensation for the waiting time, which I appreciate. I will leave this at four stars in order to not get your ratings down and hurt your business, but please guys work on your customer support.

Got my service up and running it's been really busy at flynumber but they resolved the issue so we are okay

Extremely disappointing experience with FlyNumber. We purchased business numbers and have experienced repeated outages over the past several days, causing serious disruption to client communication and day-to-day operations. We have made multiple phone calls, sent emails, and submitted support tickets, yet have received no response or update. At this stage, we are publicly posting in hopes that someone from FlyNumber finally acknowledges the issue and contacts us to provide a resolution timeline.

I am extremely frustrated with my experience with FlyNumber. I paid for my order (#84958) and uploaded my ID on April 7th. By April 8th, I still hadn't received the number, so I opened a support ticket. It has now been 4 days (today is April 11th) since I reached out, and I have received absolutely zero response from their support team. It is unacceptable to take a customer's money and then go completely silent. Based on other reviews I’ve seen, it seems this is a recurring issue where they only start paying attention and processing orders after customers are forced to leave 1-star reviews. I shouldn't have to publicly shame a company just to get the service I already paid for. If you are looking for a reliable provider, look elsewhere. Avoid FlyNumber if you value your time and your money. ***UPDATE on the 16th Apr 2026: Issues resolved, but support shouldn't require public shaming*** I am updating this review because, following my initial 1-star complaint, FlyNumber finally contacted me. They have now processed my order, activated the VOIP number, and provided 3 months of service credit as compensation for the delay. While I appreciate the prompt resolution once they were alerted to my review, it is still frustrating that it required a public 1-star complaint to get a response. A reliable service should not force customers to "publicly shame" them just to get the product they paid for. I’m giving them 3 stars now because the service is eventually working as expected, and they did take responsibility for the error, but my advice remains the same: proceed with caution if you need reliable, proactive communication.

A bit complex system / has some quirks - but the support is fast, effective and very accomodating!

I paid for the service and followed all the instructions in their documentation blog. Then I realized the documentation was outdated (not clear), for other operating systems (not indicated), and that some steps had been left out (what?). I contacted support and they sent me more links to yet other blog posts, none of it correct. They hadn't even read my questions and just sent a cookie-cutter lazy response. I called them out on this, and they finally sent more detailed instructions in an email, but after implementing them, it still didn't work. On top of all of this, even when the instructions are clear, their website, once you hit "login" is down most of the time, they blame Cloudflare, but like how can you have Clausdflare issues multiple times a day, every day? At this point I had spent about 2 weeks in support and 2 days researching solutions on Google and Chatgpt, plus personally reading through two separate documentation blogs. It didn't work, it never worked. I have requested a cancellation and a refund. One star is too much, avoid as the plague!

THE WORST customer service. Once they get your money, nobody contacts you again. They are very eager to take your money, but that’s where the service ends. There are many much better alternatives out there. Stay away from this company!

Customer service is severely slow if you get any support at all. I’m still waiting. Got the number after jumping a few hoops. They collected my money and some extra as a deposit and haven’t even used the number so not sure if it even works. People say they are calling but never forwards or connects. No sms either. I thought it was working but had a friend try calling it and it still doesn’t. So I’ve been paying for nothing apparently. Still haven’t heard back after creating a ticket for customer service 3 tickets with them actually. Let’s see what happens… so far seems like a fraud.l and I can’t recommend this and need to warn my friends who are about to sign up. Update: after 2 weeks it seems they had some technical difficulties and someone reached out to me and corrected the problems after reading my review thanks to trust pilot they have resolved the issues and we are moving forward using their service. ——- Update they are up to the same shinnanagans. Charging my card when a service doesn’t even work and not refunding me, but they apparently have a new platform they want me to switch to where they can credit me. What about the last six months of no service? They offered a one month credit on the new platform, but why would I sign up for something that doesn’t work and they knew it wasn’t working but they didn’t forget to charge my card. That’s for sure. Avoid the service unless you like headaches and throwing money away.