FlyNumberReviews of flynumber.com

Following up with my review dated on July 19th describing a terrible situation of no reply to my tickets for 1 month, I have to say that after the review done here in trustpilot , I got an immediate answer; It explained that they had problems during their platform migration, reason why they did not answer my multiple tickets... The issue has been finally fully resolved after creation of a new account in the new platform and certain discussion to keep my original Flynumber number as known form 14 years but different people. I recovered fully the feature 3 weeks later thanks to the consistent support from Nader.

UPDATE 27.08.2026: rating changed from 1 to 3 stars. The number was eventually activated and works fine. Support later said the activation delay was on the local carrier's side, but we only heard that after weeks of chasing them. The platform has since improved a lot. The new call-flow builder is genuinely good: you assemble the logic by dragging blocks, text-to-speech with voice selection is right there, and I had an auto-answer flow forwarding to email running in a few minutes. Three stars because the product is good but onboarding and communication are not. Ticket replies are still slow, and nobody tells you when something is delayed. ORIGINAL (First review) Three stars: the service works, the platform is genuinely good, onboarding and support are the weak points.We placed an order for a Dominica phone number on June 29, 2026. The number was assigned in a day, but the status has remained "Pending" for 7 days with no activation. We submitted 3 support tickets, not a single response. The forum blocks new users from posting. Their website states "Most orders are processed within minutes during business hours." This is simply false. Payment was charged immediately, and the expiration date is already counting down from the order date, not from activation. We are paying for a service we cannot use. This is completely unacceptable for a business service. UPDATE 15.07.2026: It has now been about 2.5 weeks since the order was placed — the number is still not activated. Status remains "Pending" with no changes. Multiple support tickets submitted, still no response. This delay is causing direct and ongoing harm to our business operations. This appears to be a systemic issue affecting multiple customers simultaneously, as confirmed by other reviews on this platform with identical experiences. If this is not resolved in the nearest time, we will have no choice but to request a full refund and move to another provider.

I set up an account, selected and paid for a number, submitted all requested documents and completed the initial setup. After that, I was told that they could not assign the number to me because apparently the number had to be selected for a different region. However, they were not able to tell me which region would actually work. After that: radio silence. I followed up several times, but received no meaningful response. Of course, by that point they had already charged me for the account, the initial setup and the deposit. I still have no usable number, no clear explanation, and no proper support. From my perspective, this looks highly suspicious and very close to fraud. I would not recommend this provider. ### Update: I finally received an answer and got refunded. All issues solved but still questionable that a reaction only comes after a respective review

I have received my resolution and amount which has been charges is now refunded. Nader from flynumber helped me to resolve issue

I am extremely frustrated with my experience with FlyNumber. I paid for my order (#84958) and uploaded my ID on April 7th. By April 8th, I still hadn't received the number, so I opened a support ticket. It has now been 4 days (today is April 11th) since I reached out, and I have received absolutely zero response from their support team. It is unacceptable to take a customer's money and then go completely silent. Based on other reviews I’ve seen, it seems this is a recurring issue where they only start paying attention and processing orders after customers are forced to leave 1-star reviews. I shouldn't have to publicly shame a company just to get the service I already paid for. If you are looking for a reliable provider, look elsewhere. Avoid FlyNumber if you value your time and your money. ***UPDATE on the 16th Apr 2026: Issues resolved, but support shouldn't require public shaming*** I am updating this review because, following my initial 1-star complaint, FlyNumber finally contacted me. They have now processed my order, activated the VOIP number, and provided 3 months of service credit as compensation for the delay. While I appreciate the prompt resolution once they were alerted to my review, it is still frustrating that it required a public 1-star complaint to get a response. A reliable service should not force customers to "publicly shame" them just to get the product they paid for. I’m giving them 3 stars now because the service is eventually working as expected, and they did take responsibility for the error, but my advice remains the same: proceed with caution if you need reliable, proactive communication.

I purchased a number from FlyNumber in February and was charged immediately, but the number took weeks to appear as active. Even then, it didn’t work — calls either failed or the number showed as unavailable. I tried contacting support multiple times (email, tickets, phone) and got no response for quite a while, which was very frustrating, especially since I was also charged for renewal while the service still wasn’t working. After I posted this review, the support team finally contacted me and worked with me directly. The issue turned out to be related to routing and SIP/VoIP configuration, and they helped me fix everything step by step. They also issued a refund and added account credit as compensation. So the start was honestly quite bad due to delays and lack of communication, but once support got involved, they were helpful and we managed to get everything working in the end.