flybreeze.comReviews of flybreeze.com

Breeze airways is one of the most kind and comfortable flights i’ve been on with kind flight crew pilots and first officers and the gate and agents and bag drop off staff over all my glight with captain steve and his flight cree along side his nice and kind first officer on flight MX2855 to MCO frim RDU was a great flight and staff 5stars all around

First of all, there is no phone number for Breeze, you are forced to communicate to a chatbot, and then possibly get transferred to a human. I was booking a domestic flight for my brother, who is a minor, and everything was going fine. It asked for his name and birthday, and I then proceeded to pay. Something came up, so I had to rebook it for him and went through the process again. The day before the flight, I noticed the information on the passenger details showed my name. So I tried to get a phone number, but of course, they don't have one. I explained the situation and the fact that there must have been a mistake on their end since it asked me for PASSENGER details, and that was what I entered. After communicating through their live chat and asking for a supervisor, they said that they wouldn't help me and to cancel and rebook (the fare was now doubled) and that they were done responding. I found it funny how in the same message, the supervisor admitted that he could see it was never for me, and that the previous booking showed my brother's name and details. Absolutely atrocious customer service and lack of care for the customer. Will never make the mistake of spending money with them again.

I was very pleased with all aspects of this wonderful airlines. Before my return flight, my daughter was involved in an accident. She was recently post-operative when we began our return journey. She was still fragile and quite weak. I was absolutely floored by the attention they gave my daughter. They were absolutely amazing!

I have a fear of flying and I really enjoyed the flight from Norfolk to providence. A hour and 15 minutes flight no turbulence and excellent customer service by airlines host and the pilots. The plane seat was very comfortable. Very good

First of all, I never write reviews, but I'm taking the time so that hopefully someone will read this. So I missed my flight due to security holding me and not giving back my shoes which I will never understand I am a US citizen a native Floridian. I look like anybody's mother, but for some reason I was detained for over 20 minutes, so because of that, I missed my flight. So my baggage was put on the plane from Tampa going to Columbus. Without me! I immediately could not get anyone from Breeze Airways to help me. I stood at the gate for 30 minutes. Finally, I went down to the ticket agent told him what has happened and basically I lost all the money for that trip., and they could not get me on another flight that day. All the while my luggage is still going to Columbus without me.. so I had to book a one-way ticket through Southwest that would get me in Columbus at 9:40 at night. So basically, I was trying to get Breeze to hold my luggage since I would be there that evening. They told me that their baggage office closed at 8pm , so I would have to wait until morning because the southwest flight was coming in at 9:20.! I promptly found out there is no phone number. I REPEAT THEIR TRULY , POSITIVELY, WITHOUT DOUBT, IS NO PHONE NUMBER FOR BREEZE AIRLINE. THAT IS A PROBLEM.!! It took me 158 Texts and 5 hours going back-and-forth explaining the situation. ( I am not exaggerating.) Then they tell me my baggage is going back to Jacksonville.? But why??? I don't live in Jacksonville. I'm going to Columbus.!!can't they just hold my baggage? I told them I don't care if they dumped everything out, and throw it in a garbage bag. I have nothing to hide, but I have medicine in my bag that I need.! it was only then, that things started to change and they finally told me they would put my bags into Southwest..( I found out there is a liability clause regarding putting a bag on a plane without the passenger and with medicine inside the bag, it could leave them in a whole lot of trouble) so I will say my baggage was at Southwest when I arrive that night. The point is it should not have taken five hours and only text messages....I should've been able to call somebody... So keep this in mind if you're booking with them that is something happens you cannot call them. I would never fly that airline again, Southwest is much easier to deal with. I lost an entire day of this trip, and over $400.... There is no excuse for any of this.... Good luck

I had a Great Trip both ways with Breeze Airline, starting from the Gate agents especially Joahann at Bradley Airport! The Crew is extremely nice, they make you feel like family. I definitely will fly them again!! Tha

Sitting on this plane waiting for a gate. Jacksonville and breeze are the pits

I used breeze twice and both flights were great. The legroom is far better than most large airlines. They had plenty of overhead space. No mandatory checked bags. Complementary water, coffee, or tea. Snacks are available for purchase, their veggi ramen soup is delicious. No TV on board however download the app for free WiFi and movies on your own device. We were delayed on ground due to lightening, (out of their control) and the crew was so attentive, they gave out water, and cookies while we waited. The crew is outstanding, very fun, personable. I can’t wait to fly with them again.