flybreeze.comReviews of flybreeze.com

Likes: upgrade gave us great leg room and nice seats. Friendly crew. Dislikes: seats were broken and didn't recline at all. Check in can be difficult as you have NO SIGNAGE of when their terminal opens. It states through Google that it's 2 hours before your flight, but this is incorrect. This misinformation leaves you standing in line hoping a crew member gets you checked in before your flight.

Today was my first time flying Breeze Airlines. It is a near full 4 hour flight that turned into nearly 5 hours due to dodging storms along the way home. Not a horribly lengthy flight, yet still too long. Somehow, overnight, the departure time was lengthened by 15 minutes. Once we arrived to the airport, it was delayed again twice, to equal another 25-30 minutes. Typical, but not a good first impression! Boarding the plane became chaotic because few people could understand what the Breeze employee was saying. She seemed to want to eat the microphone when speaking into it. Once on board the flight, the attendants had to stay seated for the first hour of the 5 hour flight because it was too bumpy. Once through the turbulence, they got up to serve drinks. Your choice was water or ice water. Anything else, they charged for. No snacks were handed out. I asked one of the attendants if they had a blanket because my husband was cold, but really wanted to rest his head on it while he tried to sleep. They had no blankets of any sort, so they said. There were several young babies on the flight who were quite vocal about their being uncomfortable! I was taken aback when one of the flight attendants shouted fairly loudly ‘Give ‘em a bottle! Give ‘em a pacifier! Give ‘em a boob!’ That was rude & unethical as well as uncalled for! It is definitely not her place to be instructing passengers on how to quiet their kids who have no control over how they feel about flying. It was not the best of flights home from vacation…. But still happy to be back home and in my own bed!!!

The breeze flight was great. Unfortunately i also booked my car rental through their appand i eneteres a Seinfeld episode. They took my reservation but dis not have a car available when i arrived to get my car.

Even though it took a few hours due to the texting which is not very user friendly, finally came to a acceptable result. However the insurance they offer is farmed out to AIG and did not refund the trip insurance. In fact they were non-responsive to our refund request. Do NOT buy the insurance!!

I've flown Breeze four times round trip from San Diego to Norfolk, VA. EVERY time upon landing in Norfolk, everyone has had to wait OVER AN HOUR at the baggage claim for bags to start coming out. What's the deal Breeze? The reason I'm giving Breeze three stars is because the actual flight experience was pretty good. The other situation is that I applied for and received a Breeze credit card. I just booked another round trip flight from San Diego to Norfolk that came to $749 (I don't know why people think Breeze is cheap). I went to put it on my Breeze credit card and it was declined because they'd only given me a $250 limit, so I called to have it increased so I could put this trip on their card. My credit score is over 800. I have no late payments on anything. But.... they declined the increase so I could use my card. WHEN was the last time you could fly anywhere for $250? They tout getting "double the points" if you use your Breeze card, but they make it impossible. I have the cash but wanted the points. I'm growing more and more disenchanted. And, Breeze, if you're listening, do something about the hour wait for luggage in Norfolk, and make your credit card more accessible if you want people to use it to book travel.

Kamishia Malone was our ticket agent on our flight down, and she was truly the only positive part of our Breeze flight experience. We experienced multiple delays, emergency landing and other inconveniences, and Kamishia handled our situation with compassion, humor, and professionalism. When we deplaned, she was there and even remembered us, showing genuine empathy for everything we had been through. Her kindness and effort made a difficult situation much more manageable. She is honestly the only reason I would ever consider flying Breeze again.

I have taken Breeze many many times between Pittsburgh to Raleigh to see my grandchildren and have loved the airlines. They are clean and have ample room, much better than Spirit. As for customer service, forget it. I had to add on my granddaughter recently so that she could come back with me for a week. It took over an hour to settle everything. I ended up with a major headache. No matter how frustrated I got I was not allowed to speak to someone by telephone. I used the Live Chat. I was happy to know that I did not have to cancel my reservation and rebook because the rates had gone up, but could book a separate one and they could link hers to mine. Well the joy was short lived. They set it up so that I could go into my account and click on the booking which was now available and just pay. So the chat person stayed in the chat while I tried. This would go on and on at this point. I tried numerous times and it did not go through, I went back and forth with the agent trying and retrying. She asked me to do many different things to make it work. This went on for an hour. I begged to talk to a person on the phone, but was ignored. Finally she said that they did something on their end end to try again. It finally worked. I wish we could go back to the day when you could actually talk to someone live on the telephone.