flybreeze.comReviews of flybreeze.com

Delayed my flight by 2hr 45m making me miss a family emergency then cited my flight wasnt delayed by 3 hours so no refund could be issued... what a play on rules there.

I will never fly with Breeze AGAIN! I get to the airport 2 hours prior, as suggested. They have delayed my flight twice now within an hour span. My original flight was suppose to be 4:42pm, changed to 7:00pm, now it's 8:00pm, with zero compensation. I have never experienced such a horrible experience with any other airline. Their excuse for the delay was to complete a "maintenance check". That should trigger some sort of compensation. It's not as if severe weather caused the delays, which would be understandable, but maintenance check? Thats an issue with the airline not me or Mother Nature. Here is to never flying with this third rate airline and hopes that they go out of business like Spirit did!

Customer support is atrocious. The fact that this airline does not have a phone number to call for support is one thing but then to have customers waiting 5-20 minutes between each text message is baffling. If your only means of communication is text messaging then make it so we get responses QUICKLY and efficiently.

On September 11 at approximately 1:27 PM, my wife and I approached Breeze Gate 16 at SNA to ask if we could move from our 5 PM flight to Provo to the earlier flight. The gate attendant, Darren, told us, “No, it’s already closed,” in a very short and dismissive tone. When I asked if the flight was full, he responded, “No, but that doesn’t matter. It’s already closed.” I asked when the flight normally closes and he said 45 minutes before departure. We were approximately 42 minutes before departure, so I completely understand that we were three minutes past the cutoff. My complaint is not that Darren wouldn’t put us on the flight. If that is Breeze policy, that’s fine. The problem was his attitude and the way he spoke to us. When I asked if there was anyone he could check with, he abruptly said, “No!” I then pointed to the kiosk and asked about a 3:16 PM flight. Darren responded sarcastically, “That’s Allegiant. Would you like to book a flight with Allegiant?” That comment was completely unnecessary. I even told him at the time, “Wow, that was pretty sarcastic,” and asked for his name. We’ve generally had good experiences with Breeze, which made this interaction particularly disappointing. We weren’t asking Darren to break a rule—we were asking reasonable questions about our travel options. He could have given us exactly the same answers professionally and courteously. Breeze should expect better customer service from an employee representing the airline at the gate.

My daughter was flying from PA to FL to visit me. She got to the airport 30 minutes before the boarding time and the gates were closed. They boarded early and left early without any notice. She called me upset because they paged her and she told them she was at the airport almost there and they said " you have 8 minutes ". She ran to the gate to end up being left behind. They knew she was coming but didn't care and left without her! SAD! The people at the gate were very rude and unhelpful. I will never use this airline again!! They do not care about the customer they only care about your money!!!!

Molly and Iman are amazing!! Molly saved the day and got my girlfriend and her dad their licenses that were left yesterday at the guest services! Molly wasn’t even the one who had anything to do with it but she was the problem solver and fixed a catastrophic issue from happening where they both had no licenses! Molly is amazing!!

My husband and I usually fly Breeze and have never had the experience we had with Terria Stephen checking us in at the Syracuse airport. We have flown with our now 19-month-old at least 3x, and not one airport or agent told us to make sure we had some form of documentation or asked for it when flying with her as a lap child. Terria was so kind and informative, letting us know the proper protocol. Beyond this, she was helpful checking in our bags and gave us a pleasant experience at the Syracuse airport. Thank you, Terria!

My flight with Breeze from LA to RI was wonderful. Melissa was an outstanding flight attendant who truly made my trip special. I highly recommend this airline.