FlyachillesReviews of flyachilles.com

Response from FlyachillesJun 16, 2025

Dear Judy, We’re truly sorry to hear about your experience and sincerely apologize for the frustration caused. It’s never our intention to create such confusion or inconvenience. We understand how upsetting it must have been to deal with a return that didn’t go smoothly. We’ve looked into the situation and it seems there was a miscommunication regarding the return address, and for that, we take full responsibility. We are currently working with UPS to resolve this issue and ensure the light is returned properly. We would also like to fully reimburse you for the $55 shipping cost — please contact us at [email protected] so we can make this right. At FlyAchilles, we care deeply about customer satisfaction and we’re committed to doing better. Thank you for your honest feedback — it helps us improve. Sincerely, FlyAchilles Customer Support Team

Response from FlyachillesJun 11, 2025

Dear Ines, We’re truly sorry for the confusion and frustration caused by the lack of tracking updates on your order. After investigating with our logistics partner, we’ve confirmed that your package was delivered and signed for approximately 10 days ago. Unfortunately, due to a delay in tracking system updates, this was not reflected online in a timely manner. We understand how this may have led to serious concerns, and we sincerely apologize for that. We also regret the poor experience you had trying to reach us by phone. This is absolutely not the level of service we strive for, and we’re actively addressing the issue internally. Please know that we’re here to make things right. If there’s any issue with the items you received or if anything is missing, we’ll resolve it immediately. Thank you for your understanding, and again, we truly apologize for the inconvenience caused. Sincerely, Flyachilles Team