FlyachillesReviews of flyachilles.com

Response from FlyachillesOct 16, 2026

Hi Marie, We're truly sorry to hear about your disappointing experience with us. The extended delivery time, damaged packaging, and difficulties you experienced during the return and refund process are certainly not the experience we want for our customers. We understand your frustration, especially after waiting so long for your order. We're glad the refund has been resolved, but we recognize that the overall process should have been much smoother. Your feedback regarding packaging, product quality, and customer service is important to us. We will use it to review our shipping and after-sales processes and identify areas where we can improve. We sincerely apologize for the inconvenience and appreciate you taking the time to share your experience. Best regards, Flyachilles Team

Response from FlyachillesSep 9, 2026

Hi Zachary, We’re very sorry that both the delivery time and the quality of the fans fell short of your expectations. Waiting six weeks only to receive a product you’re unhappy with is understandably frustrating. We take your concerns about the materials, finish, and motor quality seriously and will review them with our product team. We’d also like the opportunity to resolve this for you through a return, replacement, or another appropriate solution. Please contact us with your order number and mention this review so our team can assist you directly. — The Flyachilles Team

Response from FlyachillesMay 25, 2026

Hi Sharon, we sincerely apologize for the delay and for the frustration this experience caused. Your order was delayed in transit, and we understand how disappointing it was not to receive clearer updates sooner. Regarding the refund, once a chargeback/dispute is opened with Amex, the payment is handled through the bank’s dispute process, and we are not able to issue a direct refund while the dispute remains active. That is why we asked for the dispute to be cancelled first, so we could proceed with the refund properly. However, we have not received confirmation that the dispute was withdrawn, so we have been unable to complete the refund on our side. We regret that this situation was not communicated clearly enough and that it led to a poor experience. We are reviewing this internally to improve our shipping follow-up and customer communication. We are sorry for the inconvenience and frustration this caused. Flyachilles Team

Response from FlyachillesMay 9, 2026

Hi Arthur, We’re very sorry that the product did not meet your expectations. We understand your frustration and sincerely apologize for the disappointment. We stand behind our products and would like the opportunity to help. Please contact us at [[email protected]](mailto:[email protected]) with your order number, and our team will review this right away and assist with a return, replacement, or refund based on your situation. Thank you for your feedback — we’ll use it to improve. Flyachilles Team

Response from FlyachillesApr 16, 2026

Hi Dan, We’re really sorry to hear about your experience — this is definitely not the experience we aim to provide. We want to clarify that we do not send fake tracking numbers. In some cases, tracking updates can be delayed or show limited information in the early stages of transit, especially with international shipments. We also take communication seriously. If you were unable to reach us by phone, we sincerely apologize — our lines may occasionally be busy, but we always respond to emails as quickly as possible. Please contact us directly at [email protected] with your order number, and we will investigate this immediately and make it right — whether that means reshipping or issuing a refund if necessary. Your satisfaction matters to us, and we’re committed to resolving this properly. Best regards, Flyachilles Support Team

Response from FlyachillesMar 17, 2026

Dear Mario, We’re very sorry to hear about your experience, and we completely understand how frustrating this situation must be. First, we sincerely apologize for the delay in your delivery. Your order is important to us, and this is not the level of service we aim to provide. Please note that some of our lighting products require processing and handling time before shipment, and expedited options like overnight or 2-day shipping may not always be available depending on the item. That said, we understand that this was not clearly communicated and we apologize for any inconvenience caused. Regarding the survey, it is automatically sent by the system, and we’re sorry if it felt inappropriate given that you have not yet received your order. Please reach out to us directly with your order number at [email protected] , and we will immediately check the status of your shipment, provide you with an update, and do our best to assist you further. We truly appreciate your patience and the opportunity to make this right. Sincerely, Flyachilles Support Team

Response from FlyachillesFeb 27, 2026

Hi Mirthea, We’re truly sorry for the confusion and frustration this situation has caused. We would like to clarify that sometimes banks may place a temporary authorization hold, which can appear as a duplicate charge. However, we absolutely understand your concern and are already reviewing your order to make sure everything is corrected properly. Regarding the quantity adjustment (12 ordered vs. 6 needed), our support team is ready to assist you immediately with the cancellation and refund for the extra items. We have reached out to you directly via email to resolve this as quickly as possible. Please check your inbox (and spam folder, just in case), and we’ll make this right for you. Thank you for bringing this to our attention. Flyachilles Support Team