FlyachillesReviews of flyachilles.com

Response from FlyachillesOct 9, 2026

Thank you for sharing your concerns. We'd like to clarify that reviews submitted to our website go through a moderation process to help ensure authenticity, relevance, and compliance with our review guidelines. Our intention is not to filter out negative feedback. We value honest customer experiences, including criticism, as they help us improve. If you've submitted a review that hasn't appeared, we encourage you to contact our customer support team so we can look into the specific situation. We appreciate all genuine feedback and remain committed to transparency and customer trust. Flyachilles Team

Response from FlyachillesJul 8, 2025

Hi Lori, We're very sorry to hear about your experience — especially after investing in installation only to discover the fan was not functioning properly. That’s incredibly frustrating, and we understand how disappointing that must have been. While we’re glad to hear you liked our fan selection, we sincerely apologize that you weren’t offered any assistance to offset the inconvenience caused by the defective unit. We’d like to make things right. Please reach out to us at [your support email] with your order number, and our team will review what we can do to compensate for the trouble — whether through a gift card or another form of goodwill. Your feedback is valuable to us, and we truly appreciate you bringing this to our attention. Best regards, The Flyachilles Team

Response from FlyachillesJul 8, 2025

Hi James, Thank you for your feedback, and we're truly sorry to hear about your disappointing experience with the outdoor post light. It’s unacceptable that your order arrived in a damaged box with insufficient packaging, and that the product had imperfections and missing instructions. We also take the installation issues you mentioned very seriously — especially the unsuitable washers. This is far below our usual standards, and we sincerely apologize for the frustration caused. We would like to make this right for you. Please contact us directly at [your customer service email], and we’ll arrange either a full replacement or a refund based on your preference. Our team is also reviewing the packaging and QC process to prevent similar issues in the future. We appreciate your honest feedback — it helps us improve. Warm regards, The Flyachilles Team