FlyachillesReviews of flyachilles.com

Response from FlyachillesJul 8, 2025

Hi Lori, We're very sorry to hear about your experience — especially after investing in installation only to discover the fan was not functioning properly. That’s incredibly frustrating, and we understand how disappointing that must have been. While we’re glad to hear you liked our fan selection, we sincerely apologize that you weren’t offered any assistance to offset the inconvenience caused by the defective unit. We’d like to make things right. Please reach out to us at [your support email] with your order number, and our team will review what we can do to compensate for the trouble — whether through a gift card or another form of goodwill. Your feedback is valuable to us, and we truly appreciate you bringing this to our attention. Best regards, The Flyachilles Team

Response from FlyachillesJul 8, 2025

Hi James, Thank you for your feedback, and we're truly sorry to hear about your disappointing experience with the outdoor post light. It’s unacceptable that your order arrived in a damaged box with insufficient packaging, and that the product had imperfections and missing instructions. We also take the installation issues you mentioned very seriously — especially the unsuitable washers. This is far below our usual standards, and we sincerely apologize for the frustration caused. We would like to make this right for you. Please contact us directly at [your customer service email], and we’ll arrange either a full replacement or a refund based on your preference. Our team is also reviewing the packaging and QC process to prevent similar issues in the future. We appreciate your honest feedback — it helps us improve. Warm regards, The Flyachilles Team

Response from FlyachillesJul 4, 2025

Dear Julian , We’re truly sorry to hear about your recent experience, and we deeply regret that the issue with your order affected your Fourth of July event. We understand how important timing was for you, and how disappointing this situation must have been. After reviewing your order, we found that the items shipped matched the specifications selected at checkout—30W Spot Light. We realize that this may have been an honest mistake during the purchase process, and we absolutely would have accepted a return or exchange to correct it. That said, we also understand that with your event approaching quickly, the timing didn’t allow for a resolution in time—and for that, we sincerely apologize. Missing your show was never something we intended, and we take full responsibility for not being able to assist you sooner. At Flyachilles, we care deeply about our customers’ experiences, especially when they’re relying on us for important moments. Please feel free to contact us directly—we would like to make this right and offer compensation for the inconvenience. Thank you again for your feedback. It helps us improve. Sincerely, The Flyachilles Team