Floor & DecorReviews of flooranddecor.com

This is for the Floor& Decor in Dearborn, Mi. I spent $506 last week. The young worker had zero knowledge of the products and today when I had ro return 2 items, I discovered he failed to give me a receipt. They do not have a system that can pull up your credit card like most stores, and refused to let me show them that it was withdrawn through my account and gave me a store gift card tat I wont use. Avoid this store and go to Ypsilanti location instead. They are not helpful.

Thank you, Dwan, for taking the time to help me find my tile trim and aqua floor paint. I truly appreciate you merging both of my accounts so all my points are now under one number. Thank you for the excellent customer service, it’s always a pleasure shopping at Floor & Decor. DeNina

Floor and Decor in Hyannis. Gary Longtine was phenomenal. He designed both my bathrooms in minimal time. I was not sure what I wanted and he asked me a few questions and was in my head and knew what I wanted before I did. This man is such an asset to the company. He made the impossible possible. Honestly when I go back - I am only dealing with him and the lovely customer oriented Adele

Outstanding customer service from many stores located in Florida to get my complete order. Rudy of Naples, Alexandria from So Ft Myers, April from Atlanta corporate office Sherri of Venice and Griff from Gainesville. Thank you all for your overwhelming support !

Careful. They are the KINGS of redirection. We ordered a very expensive vanity- when we picked it up we were told we couldn’t unwrap it-when we got it home & found damage we were told we had to report before we left. Store sent us to manufacturer- they sent us to store. Argh!!!

Shopping at this store- Surprise today was a pure pleasure; the service was professional and very friendly. Kyler and Frank were incredibly helpful in assisting with my choices and decisions. I highly recommend them; you won't be disappointed.

Nucore Gunstock Oak … Do not buy this product! Planks have manufacturing defects and the company will not stand by the product. I will never buy from Floor and Decor again . I will Not recommend any products from either company ever again!

The service is unbelievably slow — it’s almost a joke. It feels like the management is trying to run things in some way, but the staff are in a terrible state. The person who went to collect our order picked up the wrong items, so our order was incorrect. I honestly don’t understand how they operate like this. This is far from professional.