Floor & DecorReviews of flooranddecor.com

We went at the store in Garden City this morning to talk to someone about a problem I had regarding a refund. I asked for the manager and Brian came over right away. He and the supervisor Eveline looked into the problem. They were both really friendly and concerned about our inquiry. Thankfully, they were able to resolve the issue in just a few minutes.

I have used Floor and Decor in the past and was generally happy. But I was very disappointed today. I left a a sample wood plank behind (for floor color comparison) in the store by accident. The store staff said they would save it for me. When my contractor arrived to ask for it, they asked him to pay $5. $5 to retrieve my own property, a small piece of wood plank? What kind of customer service is that!? Zero customer service! I was considering checking out their hardwood floor in the near future. I will have to go elsewhere for that now. The store's customer service model is very near-sighted!!

Horrible experience.we purchased a wood floor ,and it came with holes ,I reached out to customer services ,but they completely ignored me and never resolved the issue .As a result we had fix it ourselves.please be aware before purchasing from this store.

Vivian was incredibly helpful in explaining the design options for grout and in how to design a niche. She helped us make decisions for things we had not even thought of! I would not hesitate to work with her again!

We had the pleasure of working with Angel and Austin at your Floor & Decor Store in North Richland Hills. We purchased approximately 40 boxes of Red Oak flooring. Based on a distinct difference in the color of the wood in some boxes, we were unable to use some of the product. Without question, your staff expressed their understanding and refunded the unusable product. You are very fortunate to have Angel and Austin on your team! Their customer service is outstanding!! We will not only do business with you in the future but have shared this story with many of our friends. Bravo!!

I ordered a single piece of marble tile costing less than $32 that was in a store about an hour away from me (because none of the local stores had it in stock), and when I completed the order online, it said "shipping to be determined." I received no further communication except that the order was scheduled to arrive, and when I looked at the invoice, they had charged me nearly $600 to send it via a trucking company! Since I regularly take shipments for my company via a trucking company, I can tell you they didn't use one. A guy in a pickup truck brought it to my home. We're in the middle of several renovations on properties we own, but F&D will get NO MORE of my business. I plan to file a chargeback on my credit card to try to get refunded, because their customer service is WORTHLESS!

We are doing a full remodel on our home and have been to the Temple Texas store several times now and been greeted with warm welcomes every single time and more than that, I came in in the beginning kind of a mess not knowing where to begin and AnnDee Mae in the Design center helped me calm down and spent so much time with me every time I needed, and I’m now super excited to how my home will be after her amazing ideas. I give her the highest rating I can give and have been telling so many people how she made me comfortable and I so trust her expertise and this has been an all around great experience. Thank you, Donna

I needed 12 additional 4x16 tiles to complete our bathroom. It was a discontinued tile. I get that. Our Wichita store had 0 inventory. The Tulsa store had over 100 pieces in stock. I was willing to pay shipping. Again I get that. However the total cost of the tile was $20. The shipping was quoted at over $260.00. Shame on you Floor&Decor