Floor & DecorReviews of flooranddecor.com

I can't say enough good things about thd staff at Floor and Decor Gastonia. From the helpful design team Tamara, Ignacio and James to the loading team and evening manager Dee. Special shout out to Caleb who went above and beyond in customer service. I never had to look for help, they have a phenominal staff. This has been a very positive experience and I encourage you to visit this new store!

This was my first time at floor and decor and my experience was great! JJ helped me pick out the perfect shower. He was very friendly, patient and helpful.

They selling luxury vinyl plank with a lot issues after 3 month the wear layer start wrinkling locking system problem . expensive product poor quality. the send a inspector hire for the manufacturing to justified the flaws of the product with installation problem . no warranty deeply regrets the purchase in floor and decor

I’m honestly disappointed with Floor & Decor. For a company this large, the way they treat military discounts feels misleading. They say they honor military members, but in reality it’s not a real program — just occasional in-store “events” that you only hear about if you ask. No year-round discount, no consistency, no transparency. For the men and women who served this country, that feels dishonest. What makes it worse is that their competitors — Lowe’s, Home Depot, and even local hardware stores — offer actual, everyday military discounts that you can count on. No guessing, no vague language, no runaround. Floor & Decor also doesn’t offer promo codes or meaningful savings at a time when everything in home improvement is more expensive than ever. When people are spending thousands on flooring, the least a company could do is provide straightforward discounts or loyalty programs like other retailers do. Their products are solid, but between the lack of transparency, the inconsistent military “discounts,” and zero promotional offers, it’s hard to justify shopping here when competitors clearly do better.

My husband and I are redoing a house we recently purchased in Columbia Tennessee. We scheduled a time to meet with their designer Howard Wiggins. Howard gathered all the information he needed as to what we were needing help with which was picking out tile (floor and shower tile, as well as tile for the shower wall) for the master and guest bathrooms. After he saw some tile that we liked, he then walked with us around the showroom, giving us great ideas of coordinating tiles that would complete the bathrooms. He gave us some very helpful advice of things we had not thought of and how to maximize the space in both rooms. We would recommend Howard for your designing needs!

I want to give a huge thank you to Rachel M.at the Mall of Georgia Floor & Decor store. She was so knowledgeable and attentive. Her expert advice and excellent customer service was fantastic. She is a wonderful representative for the company!

The Eli 24 in. Deep Blue Vanity with Cultured Marble Top from the Studio Design Collection started bubbling and peeling just from wiping off contractor dust—before it was ever used. This is the veneer, the critical aesthetic piece that’s literally what you see when you walk into the bathroom, and it failed immediately. A product meant for a bathroom should survive normal cleaning, yet these vanities are worse than builder-grade products from Lowe’s or Home Depot, which offer far superior quality. When I reached out, the company denied my warranty claim based solely on the purchase date, without caring that the product did not work for its intended purpose or perform as expected. Other similar companies in my experience would have immediately sent a replacement or a fix at minimal cost. Floor & Decor could have easily sent a new drawer face, but they’d rather lose a customer than stand behind their product. Terrible quality and even worse customer service. I will never buy from this brand again.

Brian in the Murrells Inlet store was a great help sorting out what I need for my kitchen back splash. I highly recommend!