Floor & DecorReviews of flooranddecor.com

Floor and Decor (Daytona Beach) is great at selling products - sadly even products they know are a problem. In addition to my shower tiles (beautiful) I bought marble fan tile for two very small bathrooms ($4,500 worth of the fan floor tile ... in total, I spent well over $10,000 with F&D) only to find out it was discontinued - never brought to my attention there were problems with it - a lot of tile gets discontinued for new items being created. After finally laying the tile down a couple of months later, it almost immediately had shadowing, uneven coloring - my tile looked 30 years old instead of 30 days old. We reached out to the Daytona Beach Floor and Decor where the manager Lynn had originally helped me to pick this tile out for my bathrooms and this was purchased. I have since found out from another tile store - this tile should have never been sold for a shower floor - it was a wall tile. She gave us the corporate claims number and said that is all she can do - she is completely out of it. I called to file a claim and they are now telling me that I have to get a certified flooring expert to investigate further on my dime - starting rate $695 and could take 6 weeks to come out. IF THEY determine there is an issue, they will reimburse me. After reviewing online not many people are successful so I am going to eat my losses at $6000 - find new tile ELSEWHERE - pay for demo and reinstallation. The cherry on top - Lynn offered to see if they could buy the tile back - she would have to find a store that wanted it .. in others words still make money while selling faulty tile to another unsuspecting customer. Bad business practices by a large corporation. Stay Away From Floor and Decor especially Daytona but I am sure they all run the same - they do not stand behind what they sell and will sell faulty products and wash their hands of it once it is sold.

Senior Designer, Saba at the Aspen Hill location is wonderful! She is friendly and patient. Her knowledge and expertise became apparent after listening and looking at pictures we had brought to the showroom. She helped create the style we wanted for our 3 bathrooms that worked within our budget.

I ordered three preassembled vanities from Floor & Décor. They arrived a week late, which impacted my renovation. Floor & Décor basically said they couldn’t do anything about the delay. Then I discovered that one of the vanity drawers was missing a bracket, making it difficult to open or close properly. After several exchanges with Floor & Décor’s customer service, they sent me a bracket but provided no installation instructions or necessary hardware, making it impossible to install. I have continued following up with them to remedy the situation, but they have stopped responding. This is extremely poor customer service for a manufacturing defect. I do not recommend buying anything from Floor & Décor.

American-made American Veteran, what a scam, this is all cheap overseas counterfeit products. Please, please do not buy from these people.

Zero customer service. Spent hours selecting over $7000 in tile. When I tried to grab the grout they were completly out. When I finally tracked down an employee for help they said, were out sorry. No let me check another store or any other suggestions. I left 3 carts full of tile and walked out. Sorry service. Guess we're off to Lowe's.

Horrible customer service….bought duralux flooring and after 6 months it started lifting in a few areas…put in a warranty claim …they made up reasons to deny the claim..they said there was water damage…there was none…they said I could pay $500 and get my own inspector. Well if I did they would still deny the claim! They offer warranties but have absolutely no intention of ever paying out on them…stay away!

We had a great experience at floor in decor Winston Salem. We received great customer service from Jay and Shonda. The tile selected was at a great price and plenty of to purchase in the store. We would highly recommend this business

The young man Camden @ San Pedro store in San Antonio was very helpful. He helps me pick up grout color, loaded tiles to my car. He is polite and professional.