Floor & DecorReviews of flooranddecor.com

They kicked us out for not wearing a mask. They blamed Governor Whitmer but it is also there fault! They lost business from us which we had five bathrooms and needed tile for it all! So don’t go there unless you like wearing a mask and want to have health issues in the future!

We are and have been trying to have an order shipped to us for 14 days now and haven’t even heard an ETA even after paying $140 shipping. Now every time we call what they title as “customer service” for at least a half a dozen times with at least a 45 minute hold each time they say there is not enough in stock but when you call the Buford store they have it????? Now, to be clear we have never shopped in store but if you order online and expect it shipped to you, you better order very early as our project has been at a stand still for 2 weeks due to this and not sure if or when we’ll get our order. I am a shipping and receiving supervisor for a company that ships 30 truck loads a day and this says nothing to me except unorganized, untrained, and obviously a lack of care for customer satisfaction and they need to get it together, total joke!

Placed many orders online and in person, only 1 of 5 replied saying it was ready for pickup so don't count on it. Once you call and get some type of confirmation, you may wait as long as an hour to pick up. Online orders you don't get a receipt, also only partial pickups are not noted on the receipt. Today I drove 2 hours one way to return leftover tile and the system is 'down' for another 2 hours. The associate mandates folks to be here in person when the system is online. I'm contemplating returning in the weekend when it's busier. I love taking a day off work for this. The store should be closed since no orders can be placed.

I want to give a shout out to the employees at Floor and Decor at 22nd Avenue and 34th st in St. Petersburg. I have been there a number of times, and each time some employee has gone over and above for me. Whether offering to load heavy materials or getting the fork lift to check out a different lot #, to check out and returns, each person there was cheerful, helpful and competent. Happy to do business with you including Desmond, Sharon, Keith and really everyone.

I just want to Praise one of your employees at the Cincinnati Ohio location. Her name is Ashley Harpon. She went beyond any customer service I've ever had anywhere. She was busy stocking and I just happened to see her and asked her for some help on some flooring and so she went and she did all my calculations for me. Then she loaded up the 11 boxes I needed and we went down this one aisle and I said no that's the one I truly want. She says well we'll just change it for that so she took and went and put up this stuff that was on the one cart she just loaded came back over and loaded the other stuff that was twice as heavy per box and put more boxes on to get the coverage I needed I also had my father with me but he can't stand and walk for too long stand and she made sure she found him a spot to sit and wait while she took care of me. This young lady truly needs to be recognized and I haven't had nothing but a great experience at this store. All my flooring needs I will be traveling that hour and a half to the Cincinnati location. And then besides that the manager turned around and helped us to are vehicle and loaded the truck for us and a they just all were very friendly and very helpful. I will continue to go to Floor & Decor.

Extremely disappointed in the service I received at your Orlando location. We are working on a shower makeover and purchased almost 40 cases of tiles from your Orlando Location. Very happy until we opened some boxes and found multiple broken tiles. We ended up running short due to all the damaged tiles so I took a trip up from Celebration to purchase more cases. When I arrived I was surprised to see just 15 or so cases left of what I needed and they all had been picked through. I asked the girl if they had more in the back and she abruptly said no and these are discontinued now but I could drive to Sanford to get some. I had already worked a full work day and didnt have the energy to drive an hour to Sanford so I went over to the picked through and damaged boxes that were still on the pallet. Since I only needed 5 more cases maybe I would get lucky. After almost an hour I was able to put together 4 cases of ok tiles. I asked another girl again if she could check the inventory again for me and she stated " this is all we have" I went up front and purchased the now discontinued tiles so my contractor could keep working and returned home. Once there I called the Sanford store and a very nice manager told me they had two pallets left but Orlando still shows over 50 cases on hand. I immediately called Orlando and asked for a manager and Joe went and found the tiles?? Asked why I was told earlier by two different people that you were out and he didn't know? I told him Id be there in the morning. I go into work at 5 am to open my location so I could leave work to go back to Orlando again. Walked in and Joe the manager is standing up front and stated he found the tiles last night. I asked why they couldn't find them yesterday and he didn't know. He then takes me to the back and pulls the pallet down and leaves. The same girl from yesterday comes over and yells at me as I start to pull out a case to check for broken ones. She says you "Can't do that its our policy". Since this is the same girl that lied to me the day before I asked her to call Joe back. Now it really starts to get interesting. Joe says he doesn't have the authority to let me check a couple cases to make sure they weren't damaged even though I explained to him I had now come back twice due to broken tiles in the boxes and his associate not wanting to search for the pallet that they had I asked Joe is there someone there that has the authority to let us check out a couple boxes so I don't have to make a third wasted trip in 2 days. Next thing I hear is "What is the problem here" coming from behind. Apparently this was the overall manager. I explained everything that I had gone through and just needed one more box of unbroken tiles to finish the project. I had already spent over $1300 here in tile alone. He says that wouldn't be fair to the next customer if I opened two cases to get one case of what I needed. I was flabbergasted and didn't know what to say. After coming out of shock I told him that where I work, if we make a mistake, we apologize and then take care of the customer who was wronged. We actually then have our managers give the customer their cards and tell the upset customer to call them directly if they needed any further help. This manager stated that he has been doing this for thirty years and knows how to take care of customers. I said he must be having a bad morning because so far,other than Joe, the service in this store sucks. I asked him if he was going to give me a hazzle when I returned the broken cases of tile that his store sold me as well. He ignored me and walked away and never attempted to help me. At checkout the young man could see I wasnt happy. He not only asked what he could do to help but pointed out that this tile was going to be discontinued soon. I smiled. The front end manager obviously knew what service meant ,as Miguel was great. Im sure Im not the only customer who has had problems with service at this store and I no longer would feel comfortably reccommending this store to my contractors or friends. Thank you for your time and I hope this staff gets some customer service training before you lose more customers. Sincerely, Paul Barker

their managers in orlando are the worst! i use to work there and not only have they redone the entire team in the flagship store but they fired me because i had more than one job! the products are good but the managers in orlando especially brian and jordan SUCK! toodles the company though. have a great day everyone who reads this review and dont forget to visit the new flagship store a little further down colonial going towards semoran! oh and by the way.......they dont check their forklifts at the beginning of every shift either!!! so watch out when ones coming your way through the building..............