Floor & DecorReviews of flooranddecor.com

Brand New engineered wood floors (3 mons) put in, already breaking splintering and chipping. Fighting with warranty and Floor Decor is NOT standing by their product.

I had a wonderful experience at Florand Decor at Surprise AZ. Reinaldo was absolutely outstanding—professional, friendly, and incredibly helpful throughout the entire process. He made everything smooth and enjoyable, and it was truly a pleasure doing business with him. His customer service went above and beyond, and I sincerely appreciate the time and care he provided. Thank you, Reinaldo, for the excellent service!

Kelsie Goone was most helpful with her knowledge, time and attention in helping me choose flooring. She went out of her way to make sure I was happy with my purchase. She was thoughtful, helped problem-solve and offered many suggestions to help me make the right decision. She definitely went the extra mile!

Tyler and Sean at the store located on Camelback in Phoenix were incredibly helpful. Tyler helped my husband and I go through a pallet of tiles - stack them and load them in our SUV. He was super friendly and had a great sense of humor. We will continue to go to the Camelback location since we know we will receive excellent customer service.

We bought 24x24 rectified tiles , which we liked at about $5.60 a square foot. We asked if they were rectified and the sales person confirmed that they were. What they failed to mention, which I found out later, is that you have to lay each of these heavy tiles on a straight flat surface with a level to see if they are warped. It was never said or was it posted anywhere in the packaging that they could be warped and that if you laid them, as I did and realized this, it would be too late. Unfortunately after we were 80% done we saw the imperfections. We contacted Floor&Decor and they told that i would need to hire a professional inspector which.I would have to pay for, at about $600 cost we later found out. They later said that my batch was with in guide lines and that was the end of their help. So I advise any potential Floor&Decor customers to beware of this tactic. I was a loyal customer for many years until now. Jorge M.

Need a 0 rating! Lead possible employees on about work and then do not get back to them. Im employed and have not been one of them but know people who have been more than qualified just lead on by company! Will NEVER do business with them. To bad too as I have work needed done, but will pick another company. Thanks for making it easier to choose.

Had a wonderful experience at the NorthRichland Hills store. All the employees are very helpful but have to give a special thanks to Mario Juaquin and Mimi. All three of them made my flooring experience pleasant. They were very knowledgeable of the product and assisted with material and delivery.

Put in a personal cell phone policy, if there not on there phones they will be more attentive to customer service.