Floor & DecorReviews of flooranddecor.com

Went to the store in Pensacola and Alisha did a fabulous job assisting us. We went straight to what we needed . She was a tremendous help and hope to see her on our next adventure!!

This was our first experience with a kitchen remodel. There was so much information that we had to review to complete our project, but we received lots of help from our designer, Santiago, and others in the store. We had picked up more supplies than we needed, but with an uncomplicated return policy, we did not need to worry about running out of supplies, and the return was easier than I anticipated. I got great help from Dionte who helped me unload several heavy bags, checked off all of my returns, and helped me find the one item that I needed to pick up to finish the project. We will redo the bathrooms next year, and anticipate another trip to Floor and Decor for our flooring and tile needs. The entire project took place over several months, but just finishing up now.

Floor installed in November 2025 and we have cracks and broken pieces in the flooring already. Would never recommend and would never use their preferred installers installation made easy. I would give ZERO stars if I could. If I could upload pics I would.

The Floor and Decor in The Colony was a disappointment. First of all the person I wanted to deal with wasn't there. Months ago we had a superior experience from a sales floor individual named Curtis. The one we had help with wasn't very knowledgeable or even concerned about helping us too much. We were back to order cabinets and butcher block counter tops. It took forever to even get assistance. Then Kevin didn't even seem like he wanted to be there. While another employee named John wheeling around a cart was extremely rude . He talked like he was done gangster in a movie . Dismissive and violatile. Management wasn't anywhere to be found on the radio. The installation area and wood flooring area was very dirty and unkept. We just left and went The Tile Shop up the road . I will never recommend Floor and Decor ever. I will also let all my folks on Facebook and Instagram how poor your service is . I am pushing The Tile Shop all the way now for all tile jobs

When I first walked into the store, I was disappointed that two floor associates passed by me without offering assistance. I even walked past one of them twice, and no one stepped forward to help. When another associate was walking by, I asked for assistance, and she called someone over the walkie-talkie. That is when David from the Wood Department stepped in, and I am so thankful he did. David was incredibly kind, patient, and knowledgeable. Instead of simply telling me that my project was outside of his department, he took the time to help me and point me in the right direction. David loaded the porcelain tile onto my cart, explained the additional supplies I would need for my flooring project, and took the time to explain the difference between grout and thin-set. He even helped prepare my receipt so that I could have a smooth checkout experience for when my husband picked up the supplies. What stood out to me the most was David’s genuine willingness to help. He went above and beyond to assist me with something that was not even part of his department, especially when no one else stepped up. His customer service, knowledge, and professionalism truly made a difference. David deserves all the stars and recognition for the way he represents this company. We need more employees like him. In my opinion, he has the qualities of a great leader and would make an excellent manager. Thank you, David, for providing such outstanding service!

I bought marble for 2 bathrooms for my home several years ago and noticed that several of the marble pieces had cracked. Brooke an excellent employee there listened to my problem and stayed with me throughout my hour in the store offering her help on what I should do since the marble pieces were put down on an uneven floor. Floor and Decor gives you a brochure to contact contractors to install the material. I walked in Floor and Decor already defeated and left because of Brooke with hope for a good resolution! Thank you Brooke for your concern and help! You made my day! Best help I have had in a long time!

It was the only place where I found the product I was looking for available for pickup. The other stores only offered delivery, and at double the price I paid. The staff are very friendly and helpful

Nadin was extremely helpful with the tile, he did an amazing job.