First Horizon BankReviews of firsthorizon.com

Horrible customer service. Karen at the union st location in Nashville is completely incompetent and racist. She doesn't want to help the customers and doesn't like blk men. The manger is overwhelmed. The employees are combative and they don't know how to do simple math. They never get back to you when they say they are and when you come to the location, the manger is never there.

I want to share my deeply disappointing experience with First Horizon Bank’s online account opening and closure process. After I voluntarily decided to close my newly opened account, First Horizon falsely reported me to ChexSystems with a “suspected fraud activity” designation. This false report was entirely inaccurate — I have never had any fraud, overdrafts, or suspicious activity on my accounts. Despite initiating the account closure myself, First Horizon knowingly and unjustly flagged me, which caused my other bank accounts, including those at Fifth Third Bank, to be frozen. This led to significant financial disruption, inconvenience, and stress. Although I contacted First Horizon multiple times, the inaccurate information was only removed from ChexSystems after I firmly confronted Christian Britt at First Horizon. The delay and poor handling of this serious matter are unacceptable. I strongly urge First Horizon Bank to improve their internal processes to prevent wrongful reporting and to treat customers with the fairness and respect they deserve.

Horrible experience with website. Gray boxes to enter information are confusing. Website does not work with all browsers. Outdated information on website; no one used personal checks anymore to find routing number. Routing number is hard to find; had to do an Internet search. Change password process is a nightmare.

It has come to our attention that a female entrepreneur was informed she is considered "on top of the risk" for your bank, which implies that your institution is selectively choosing who among the Black community is eligible for loans. This perception is not only unfair but also highly discriminatory. This lady in question has a strong reputation for positively impacting lives within our community, and denying her a loan with such reasoning is both unjust and unfounded. Moreover, I reviewed your bank’s official policies, and nowhere does it state that customers can be labeled in a manner that puts their business character at risk based on subjective assessments. This kind of treatment does not reflect the fair and inclusive banking practices that should be upheld. As a result of this experience, I regret to inform you that I will be closing my mother’s account with your bank in the near future. It is disheartening to see such discrimination within a community institution that should support and foster financial growth for all its members equally. I urge you to reconsider your approach and policies to ensure that all customers are treated with the respect and fairness they deserve. Thank you for your attention to this serious matter. Bank address: 5247 Golden gate pkwy , Naples, FL 34116

I believe all the negative reviews. Memphs tn branch have untrained/unprofessional employees. they are trained in customer disservice anddo that well. No repeat business for me . Shut down the 4990 poplar branch in memphis, and expand when you have competent management. You had twice to show your fiduciary responsibility and intentionally failed both times. Why would i want to discuss your failure to address the situation again? Save your insincere response like you "care " about how your employees exploit the customers.

They will freeze your salary at your checking account, allowing $250 a week to be transferred to other banks. Avoid that bank. Once you call them to increase your limit to access your own funds they will lie and ultimately deny your request: "From: CSR Sent: 06/30/2025 09:14 AM SERGEI PARSEGOV Good morning Mr. Parsegov and thank you for your response. We received an email today informing us that the request was denied. To find out why the request was denied, you will need to speak with your account officer, Debbie A Boudreaux at 713-624-1394 (Monday-Friday 9:00AM-6:00PM CST). We apologize for the inconvenience. Thank you, xxxx Customer Solutions - Messaging"

I opened an account and a week later a promotion began, I talked to a male from the Cornelius location he was wonderful but he couldn’t help me because my account generated in Mooresville. He said it should not be a problem just let them know my situation well Jennifer was determined not to give me the bonus terrible energy! Kept saying she would call me and never did so I ended up revisiting the branch still nothing! Two weeks later excuse after excuse terrible customer service! I’m going to find a new bank!

This bank is by far the worst! I’ve been voicing my opinion(s) for at least 5 yrs…absolutely no follow up…very unprofessional! I can’t even remember having anything go smooth with this bank…from ordering checks to also include our HELOC acct! Though I may not be the easiest client to deal with, our money is your investment and I should be treated as we’re the paycheck at the end of the week! What a crappy financial institution!