First Horizon BankFor more than 150 years, First Horizon Bank has been a trusted choice for financial service and guidance. From checking accounts, savings accounts and online banking tools to home loans and credit cards, we have financial service to fit your life.
First Horizon Bank (firsthorizon.com) has 105 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 8 reviews with 5 stars · Clear filters
Stephen L.
Just got set up with Zelle. The manager Lloyd Bismuth was very professional and helpful.
Response from First Horizon BankOct 22, 2026
Stephen, thank you for reaching out to us! We are so happy to hear of your experience and appreciate your feedback. Please don't hesitate to reach out to us if you have questions or concerns. ^Ken
Brooke
Best customer service - I can always depend on that people at the location in Knoxville on Kingston Pike,
Response from First Horizon BankOct 9, 2026
Brooke, thank you for reaching out to us! We are so happy to hear of your experience and appreciate your feedback. Please don't hesitate to reach out to us if you have questions or concerns. ^Bree
Valerie M.
Made a withdrawal from my checking account at Public Square branch in Franklin, TN and Mac was very friendly and helpful! Parking needs to be addressed. There is not enough parking spaces for the bank! 2 spaces is not enough!!!
Response from First Horizon BankAug 27, 2026
Valerie, thank you for reaching out to us! We are so glad to hear of your experience. Please don't hesitate to reach out to us if you have questions or concerns. Thank you for banking with First Horizon ^KL
Cheri P.
I met with Rebecca King in the Marathon office, and she’s always extremely helpful with any banking issues I have. She still makes the bank a very personable atmosphere, which is rare these days
Response from First Horizon BankMay 2, 2026
Cheri Perry, thank you for reaching out to us! We are so glad to hear of your experience. Please don't hesitate to reach out to us if you have questions or concerns. Thank you for banking with First Horizon! ^Bree
Laura M.
I had an amazing experience at the Palm Beach branch Staff is caring, kind,compassionate and very knowledgeable ! It makes me feel good to know that there are still people in the industry who provide exceptional customer service
Response from First Horizon BankFeb 28, 2026
Laura Moritz, thank you for reaching out to us! We are so glad to hear of your experience. Please don't hesitate to reach out to us if you have questions or concerns. Thank you for banking with First Horizon! ^Bree
Chris H.
I've had a good experience with my personal banker and once I had a personal contact there, it made my experience with every day and speciality banking so much better. I highly recommend banking with something you know. Their tech is good enough and getting better too!
Response from First Horizon BankDec 29, 2025
Chris hill, Thank you for reaching out to us! We are so glad to hear of your experience. Please don't hesitate to reach out to us if you have questions or concerns. Thank you for banking with First Horizon! ^Ken
Tarah S.
I want to give a shout out to Anthony M thank you so much for all your help. Thank you for being so accommodating and helpful all awhile being so kind. As a small business owner I appreciate everything you have done for me and wish you the very best!!
Response from First Horizon BankNov 18, 2024
Thank you for reaching out to us. Satisfaction is a top priority here at First Horizon. We value your feedback and make it our goal to deliver the best customer service possible. We have forwarded your comments to the appropriate department for acknowledgement. It is feedback such as this that helps us to improve and to give the best experience possible. ^AM
Rick S.
The staff and mgmt team are very good,they are for helping customers and also customer service is what customer service should be.
