First Horizon BankReviews of firsthorizon.com

I have never ever ever seen this banks ATM work!. It's unbelievable! ...it never works in Yadkinville.! This is so aggravating! I may just change banks for this reason!

This bank will put a hold on every single mobile deposit you make no matter if it's a recurring deposit or not. They told me at first it was because I was a new customer and it was my first mobile deposit but now I'm established and they still hold a mobile deposit for 5 days! They don't offer but a couple of ATM's and charge the hell out of fees. They also don't do early direct deposit like every other bank in town. I will be closing this account and switching to a more up to date financial institute.

Today (12/27/2024) I deposited a check from my insurance company for payment for damages to a vehicle. The check was for $3700. First Horizon placed a hold on the check. I am 72 years old and have never bounced a check in my life! The branch manager is currently on vacation. I called customer service that stated they could not do anything about it and referred me to a "resolution department." I have not heard from them. I asked the customer service representative who was in charge of a branch when the manager was off and he didn't know! I have contacted the main office in Winston Salem (where I am located) and they transferred me to another branch manager who refused to help as well. Frankly, I do not appreciate being called a thief and I feel that is exactly what they are doing! I have never bounced a check in my life and at 72 I believe I know how to manage a checking account. This is not a check that some Joe Blow wrote to me. It is a corporate check drawn on one of the largest insurance companies in the country! I have no plans to write checks on the amount of the deposit, just wanted to transfer it to a savings account at another institution. This by the way is the second time I have had an issue with this bank. First one they charged me a fee on a savings account because according to corporate was not linked to my checking. According to the local branch it was linked properly. They did refund the fee. and I closed the savings account to make sure it didn't happen again. My advice with this bank: Stay far far away. I don't blame the teller she was just doing her job and frankly the tellers in the branch have been super! However, corporate customer service is horrible! No one seems to know who is in charge when a branch manager is on vacation and/or will not make a decision. I will be moving my accounts.

A friend referred me to First Horizon Bank, mentioning a promotion for customers opening a new account. Based on this, I opened a checking account at one of their branches in Charlotte, NC. The promotion required a minimum deposit of $1,000 within 90 days. As a self-employed individual, I deposited my earnings directly from my company, sometimes daily or weekly, depending on when I received payments. However, I was later informed that my daily deposits would not count toward the promotion's requirements, even though the funds all came from the same company. This didn’t make sense to me since both daily and weekly deposits originated from the same source. Additionally, I found First Horizon Bank in Charlotte, NC, to be inconvenient. They lack partnerships with other banks, limiting ATM access and other services. For these reasons, I cannot recommend this bank to anyone.

Zelle is not an option with this bank. They have poor customer service. I will close the account. I asked why they don’t have Zelle anymore the lady told Zelle is a third party platform use someone else which they don’t even have and she had no clue what she was talking about.

There should be a way to give negative stars. I opened a savings account and First Horizon illegally froze both of my accounts without valid legal reason. Then First Horizon sent an email stating the following "your funds will be returned to you via cashier's check in approximately 7-10 business days". First Horizon sent a letter stating the following "a recent review of your account activity reveals unsatisfactory banking practices" which is ridiculous. The only activity was adding funds to the account. In the same letter First Horizon wrote "any remaining funds in the account will be forwarded to you". Yeah right. After I filed a complaint with the BBB First Horizon illegally placed two false complaints on my Chex Systems credit report in retaliation for my filing a BBB complaint. I notified BBB who contacted the bank. After repeatedly rechecking my Chex Systems credit report First Horizon finally removed the two false statements they illegally placed on my credit report. But First Horizon did not return my funds to me. USPS mishandled delivery of a letter from First Horizon which First Horizon used as a nonsense excuse to not return my funds to me. During the BBB process I furnished my savings account information to First Horizon so that they may quickly and securely ACH my funds back to me but they refused to return my funds. Did First Horizon break multiple laws when they froze my accounts without just legal cause, illegally placed two false statements on my Chex Systems credit report in retaliation for my filing a BBB complaint against them, and never returning my funds to me essentially committing an act of theft? It is now over ten months later and First Horizon has yet to return my funds. How is a bank like this allowed to continue doing business when this is how they treat consumers? I have been banking with multiple financial institutions for over thirty years without any serious issues until encountering First Horizon. AVOID AVOID AVOID!!!

Plantation location must be the worst bank I have ever been to, there customer service Is the worst I have ever had. They seriously do not care about there customer from the blonde lady manager to the employee tellers and associates. and there always empty and never have time to help at all Never again will go there

I want to give a shout out to Anthony M thank you so much for all your help. Thank you for being so accommodating and helpful all awhile being so kind. As a small business owner I appreciate everything you have done for me and wish you the very best!!