First Horizon BankReviews of firsthorizon.com

I opened my account at the First Horizon branch in Alcoa, Tennessee on 05/30/2025. I have read the reviews on this page. A lot of people had a bad time. I am not calling them liars. I am saying that has not been my experience with the staff. Every time I have gone inside that Alcoa branch the people have been friendly. I can walk in, ask for a withdrawal, and it is done. No attitude. No drama. Nobody has been rude to me there. What I like about the bank itself: They print your debit card the same day you open the account. They offer a protection that does not let the account overdraft. I can log in on my phone or online and turn my card on or off instantly. What I do not like: When I opened the account they put my full birth name on the card, middle name and all, without asking. I go by Anthony W. Ford, Jr. No other bank has done that to me. A full legal name on a debit card makes identity theft easier than it needs to be. I asked them to change it. They did, and they were kind about it. The systems are the weak part. There have been down times where I could not get into my account, on my phone and even inside the bank. I was not mad. It was an inconvenience. The website is another problem. It gives me false login information and then forces me to reset my password. I just had to reset it again. This is not a one-time thing. It keeps happening. I cannot speak for Fort Myers or Plano or a bonus offer I never signed up for. I can speak for Alcoa. The people in that branch have treated me right. That is why I still bank there, and that is why this is four stars instead of one.

Good protection

I've seen the negative comments here but mine was different. They are my second bank after I switched from First South. So far, I haven't had any problems with them. The customer support I received were prompt and courteous, but then again the people I was talking to were my mom's friends. They even called me when there was an attempt to withdraw large amount of money in my bank account. However, I was using a VPN and forgot to turn it off and there was a daily $5,000 withdrawal limit that I have to remove. My second credit card came from here where I was approved. I was approved for a Visa Signature with a high credit limit. It helps when you have a great credit score. I mainly go to the Bartlett, TN branch along Stage Rd and Bartlett Blvd.