FirstprogressReviews of firstprogress.com

I would give them a negative score if I could. Takes two weeks to apply payment to available credit, and everyone you talk to will tell you a different lie. They also don't mention that there's a hold on payments posted to available credit for, wait for it, a month. Biggest scam ever

This card was good a start up. However, I paid the card off in March and requested the account closed they told me 30 days. It is now mid-June and i am still waiting for my security deposit. Each week a different representative tell me 30 days, it is annoying, because when they ask for the security deposit they wanted it promptly. I been with them for 9 yrs and will not recommend them to anyone, this is why i closed the account.

I moved, i updated my account and address info and you locked my account. I will now be paying off my account and closing it.. you SUCK as a credit card company no one wants to deal with this kind of bull shit.

Upon reviewing my statements, I noticed that I was charged $10 on each of my accounts for what was described as paper statement fees. I want to clearly state that I did not request paper copies of my statements at any time. Additionally, I have never received any paper statements in the mail. As soon as I noticed these charges, I contacted your customer service department to inquire about them. During the call, I was informed that the charges were due to a request for paper statements. However, this information is incorrect, as I have consistently opted for electronic statements and have not made any request to change this preference. I also remained on the call for an extended period attempting to resolve this matter, but the issue remains unresolved.

I have been 2 months waiting on a card. It's always on its way . I am contacting my state attorney general office to file a complaint. They will not put it back on my card and they are living if they will mail it

I paid my final balance and immediately first progress added on another 31 dollars. I feel scammed by them. They are not treating me fairly. I'm very disappointed. Stay away from them.

Checked the site 3 days in a row checking to see my APR zero account balance. Check today low and behold there's the annual fee. Two days after the due date. This is the absolute worse card ever. I worked to hard for my credit for these types of tactics.

I have been with First Progress aka First Latitude aka Assent for 5 years and joined them when they where advertised by credit karma to help start my credit. After 4 years My information was hacked and fraudulent charges where made by a chatbot on my card for small amounts that I did not notice for a short period of time. When I caught it The company settled the issue and sent me another card. It did take a few months for the balance to transfer to the new card but it did. When I had recieved the new card I immediately switched my automatic withdrawal purchases to this new card and paid the balances immediately the same way that I always paid through bill pay with my bank. I made a total of purchases in June for 159$ In July I paid the total balance but recieved a new statement saying that it was not paid so I continued to submit payments while I was waiting for them to catch and adjust the issue. When I kept accumulating late fees and was nearing 300$, I called the company to explain to them that I had paid these charges. The person that I spoke with was rude, kept repeating the same response, sounded like she was new and untrained, would not listen to what I was saying and told me the supervisor was busy and said that I needed to pay the bill related to that account number because their accounts are right. I hung up dumbfounded because I was not able to make them understand they but I knew I had the statement in my hand that it was paid. I spent 3 days going over these statements and realized that these had 2 different account numbers to them. I did not understand why I would have 2 seperate accounts. The statementfor the account that had fradulant charges on it said that it was closed. I did not authorize this. I tried to call again and had the same issue as with the first agent. I then recieved statements saying that my account has been closed! I checked my credit report and it had lost over 150 points because the account was closed for late payment. Late payment that was never late. Then it was reporting that I was 30 60 90 days late. I had never been late on anything on my credit report, It also caused me to be late on a payment I had automatically withdrawing from this card. Luckily I caught it after the 30 days. I gathered all of my proof and sent a certified letter to the credit card company asking them to fix the issue. They still did not. I have been at a lost the past few months and I did not know what my next steps where. I disputed every week for 2-3 months through equifax and through credit karma. Still got denied. I finally found a lawyer to call and they told me there are more first steps I gotta take which could take another 6 months. I have been stressed and worried because of this. I am on a mission to make this right and to make others aware of this scam.