First Horizon BankReviews of firsthorizon.com

I've been using this bank since 1985 when it was Bank of Lafayette. In 1996, Iberia Bank bought Bank of Lafayette. In 2020, First Horizon bought Iberia Bank. For the 11 years when it was Bank of Lafayette, no issues. For the 24 years when it was Iberia bank, no issues. Since First Horizon bought it, issues. The most recent one takes the cake. My daughter, who has had an account at First Horizon for 16 years, had her debit card blocked on 12-20-25. She contacted digital banking and was told the bank blocked her card for suspicious activity. She went to the bank and was told that the bank can't block her card, digital banking blocked it. She contacted digital banking again and was told they would issue another card. On 12-21-2025, she found out that the bank closed her account and would issue a check for the balance within 7-10 days! She has 4 kids, and had several Christmas presents to pick up for them before Christmas. She can't write a check, use her debit card, or withdraw her cash from her account. I will move my accounts from First Horizon, to one of my other banking institutions. I've had suspicious activity caught on my debit card from a different bank, and it wasn't suspicious on my part. My bank canceled the card and sent me an new one. This has happened 3 times this year. First Horizon should be ashamed of themselves!

'm unable to access my account, when I login it says restricted. When I called they ask me to provide debit card information and account number information or vist the branch. I'm currently travelling its not possible for me to visit the branch and I don't remember my account number and I did not have the debit card with me. The customer service refuse to use other infromation as verification or other verification method. I won't be return from my travel until next month. It is simply unacceptable for me to unable to access my account in a meanwhile.

Good protection

This is the only bank I've had for my entire adult life(about 20 something years). About a month ago, something behind the scenes changed with no notice. Normally I keep my debit card off until I'm about to make a purchase at the register. The i go into the app and see my available balance and turn my card on. As soon as its run, I turn it back off again. Now the available balance has been wildly going up and down and my list of transactions won't reflect exactly what's happening. And because im not used to this unreliability, it has caused me to go negative. I try to go to customer service and even though i havent changed any thing about my spending habits, they give me the run around and dismiss me with generic answers that I had a feeling would be thrown at me even though I tried to give details to preemptively shut that road down. Im too tired to work hard, on my own time, to try to keep the money I've already worked hard to earn in the first place. Once I get paid again to cover the negative balance, I'm shutting this account down and moving on.

Long time customer treated poorly and unprofessionally specifically at Hendersonville Branch. Ben and his team are poorly equipped with customer service skills, follow up skills, taking ownership of requests, they are not to be trusted.

Worst home equity line account product ever. Have had so many errors it's disgusting. Difficult to apply principal reductions. They lost a payment never contacted me and all of a sudden after I call to inquire they find it.hmm. ongoing issues since June and it's now October

If you open an account and try to get the "bonus money" be prepared to fight for it and file complaints with multiple agencies to get it. YOU decide if the fight is worth it. IN MY OPINION a fraud promising the "bonus" and then not giving it/. response: Thank you for reaching out to us. We have received your regulatory complaints. We will respond to this matter through those channels. Sincerely, Bethany Moore Customer Solutions Messaging First Horizon

I did a mobile deposit on a $1000 check. It had a hold on it for 5 days (I needed access to the cash the day after the deposit, mind you). Today is day 5 and the money is still not there. I call customer service and they say that the hold has been extended to TEN DAYS!! Who does that? As soon as I withdraw my money, I’m closing the account. I’m telling everyone I know NOT to deal with this bank. This is frustratingly ridiculous!