First Horizon BankReviews of firsthorizon.com

online computer account is terrible. They make it impossible to transfer funds to external brokerage accounts.,

As far as the branch bank that I deal with, I have no real issues the personnel there are great Is the manner that the corporate office treats the small customers all Corporate is interested in is their national ratings and investments they have no use for the everyday customer I received a reply from First Horizon and they said to please call and we could discuss the review. I tried calling the number they left in their reply and it takes me to a department that knows nothing about the review just like everything else with this company. No one knows what they’re doing.

I opened an account and a week later a promotion began, I talked to a male from the Cornelius location he was wonderful but he couldn’t help me because my account generated in Mooresville. He said it should not be a problem just let them know my situation well Jennifer was determined not to give me the bonus terrible energy! Kept saying she would call me and never did so I ended up revisiting the branch still nothing! Two weeks later excuse after excuse terrible customer service! I’m going to find a new bank!

This bank will put a hold on every single mobile deposit you make no matter if it's a recurring deposit or not. They told me at first it was because I was a new customer and it was my first mobile deposit but now I'm established and they still hold a mobile deposit for 5 days! They don't offer but a couple of ATM's and charge the hell out of fees. They also don't do early direct deposit like every other bank in town. I will be closing this account and switching to a more up to date financial institute.

A friend referred me to First Horizon Bank, mentioning a promotion for customers opening a new account. Based on this, I opened a checking account at one of their branches in Charlotte, NC. The promotion required a minimum deposit of $1,000 within 90 days. As a self-employed individual, I deposited my earnings directly from my company, sometimes daily or weekly, depending on when I received payments. However, I was later informed that my daily deposits would not count toward the promotion's requirements, even though the funds all came from the same company. This didn’t make sense to me since both daily and weekly deposits originated from the same source. Additionally, I found First Horizon Bank in Charlotte, NC, to be inconvenient. They lack partnerships with other banks, limiting ATM access and other services. For these reasons, I cannot recommend this bank to anyone.

I have had a banking account for almost 30 years at different establishments across the US. This has to be the worst that I've dealt with. When FH took over Iberia Bank, customers lost valuable features and were thrown backward in time. IB made cash deposits available immediately, checks of certain amounts could be immediate, others over a large sum were offered in part-meaning you had at least some access to funds at any time. All deposits made prior to 7 pm were available same day with the above caveats. The only reason I have a FH account at all is convenience & occasional access to Zelle . I do not have a regular deposit to it, neither do I choose to use this bank for any other features. I do not understand how this company functions with such archaic policies. The whole point of modern banking is convenience and access to money that belongs to us...not the bank. My household had 7 different accounts with Iberia Bank. After the First Horizon take over, we have 2... and are seriously considering shutting down those as well. There are hometown banks that have better, more convenient policies than this.

When this bank took over First Tennessee Bank it changed the hours to almost "Not Open". It opens an hour later than ever other bank in town and closes an hour earlier. It is not business owner friendly at all. A bank for the community would be always be open when other businesses are opening and not close until at least 5pm.

I was a Iberia Bank Business Customer for years and absolutely love my experience with Iberia. Last year First Horizon Merged with Iberia Bank. The merger was sloppily with me losing access to my accounts without getting definitive answers on issues from either Iberia or First Horizon as neither could see the information on the others system. Website is very basic and clumsy now. looks like it was planned by a teenager. Plaid Authentication not working, Venders can not send QuickBooks payments. every time I call I get another number to call. When it was Iberia Bank I made one call and problem solved. I will be moving on to better banking!