FirmooReviews of firmoo.com

Excellent customer service experience. Although the glasses did not meet my expectations initially, the support team handled everything professionally and quickly. They processed my refund without hassle and even allowed me to keep the glasses as a goodwill gesture. Communication was clear throughout the process and they genuinely tried to make things right. Very impressed with how they handled the situation and I would consider ordering again in the future. P.S This was my second purchase from them.

Customer support is on point I ordered the right glasses but as the silly person I didn't check my prescription as it was out of date which was pointed to me when I sent it to the customer support, i was given a coupon to "exchange" my glasses i would only have to pay the difference for the shipping which i agreed on anyway as i asked if there was anyway to expedite the shipping. I asked their AI chat bot to speak to a human and it transferred me to a lovely person called Carly who guided me through the process properly and now i know it was all due to my opticians not giving me the right prescription. Thank you Firmoo

Ordered 3 seperate times now from firmoo, always been really happy with my purchases. The quality is so good for the price. I’ve like trying different styles but don’t like paying high street prices so it’s perfect, customer service is also really good. Definitely would recommend!

lunette commandée le 21 mai reçu le 1er juin verre progressif au top seul petit bémol il faudrait une option verre aminci très contente 100€ au lieu de 650€

Le service client exceptionnel ! Lunettes de qualité ! Livraison rapide ! Je recommande fortement ce site

Sehr leichte Brillen erhalten und die Gläser sind top 👍👍👍Die Bestellung und der Versand dauerte ungefähr 3 Wochen ,alles hat reibungslos funktioniert.Ich empfehle Firmoo 👍👍👍

I am absolutely delighted with mx experience! From the moment I placed my order, everything was smooth and professional. The delivery was incredibly fast, and the customer support team was very helpful. The glasses exceeded my expectations in every way. The quality is excellent, they look beautiful and fit perfectly. It is clear that great attention has been paid to both craftsmanship and design. What impressed me the most was the amazing value for money. I highly recommend this company to anyone looking for stylish, affordable and well-made prescription glasses. Thank you for such a wonderful experience!

My Firmoo glasses are trash. Firmoo is good for basics only -- maybe. They get you to act quickly for their "sales" when 1. they have a "sale" every week, 2. The "sale" = you paying 100 for a "twenty" dollar pair of glasses.