Sonia Santos F.
Love my glasses
Love my glasses, love the customer service!! Maurice was so helpful, I look forward to buying more glasses from Firmoo.

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Sonia Santos F.
Love my glasses, love the customer service!! Maurice was so helpful, I look forward to buying more glasses from Firmoo.
Annisa L.
I’m very pleased with their services. Fast response! Got my new glasses today. It fits so well. Worth every penny! Thanks Firmoo you guys are rock!
Jovana M.
I ordered two pairs of glasses on their buy one get one free deal. When I got them i really loved the frames but because my eye sight is pretty bad my prescription didnt translate over very well even though I put everything in correctly, I quadruple checked and I still could not see out of my new glasses. I was a little bummed. But I just took them into my eye doctor and they replaced the lenses and they are great now. Firmoo have really cute lenses but if you have weird prescriptions you might need to change the lenses when you get them.
Response from FirmooDec 17, 2019
Hello Jovana, Sorry to hear that. We offer 30-Day Exchange&Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receiving. If you encountered any problems with your order in the future, please feel free to contact us! Thanks for your trust and support. Sincerely, Firmoo Customer Support Team
Haylee R.
I got $1 glasses and they are amazing and I got them so fast super cute!!
SSE
Unparalleled customer service. I had a small problem and it was taken care of quickly, professionally and in a way that far exceeded my expectations. Consider me a customer for life!
NP
I ordered glasses by chart measurement- too big- took three weeks to resolve- they told me to donate glasses so I did! I ordered another pair sent wrong prescription! Asked me to send BOTH pair back! I already donated first pair. Now they want me to pay to ship the wrong prescription (they sent me) back before they will credit me!! Send me a return label and give me my MONEY back!! Don’t waste your time with this company! Go use Zenni.com!
Response from FirmooDec 10, 2019
Hi HP, so sorry to hear that. Can you tell us the order no. for better checking? Pls don't worry. We will give you a satisfactory reply after checking. Besides, we will take your feedback seriously to make improvements including handling time. For faster reply, you can also contact us by Email: [email protected] (Reply within 24 hours on weekdays and 48 hours on weekends)/Toll Free: 1-855-487-6006 (Everyday, 7a.m.-4 p.m. PST.) / Live Chat: Start a live chat (Everyday, 5 a.m.-8 p.m. PST.)
Rania S.
Excellent, I like my new glasses. Looks like what I expected!!
Michelle De V.
Quick shipping and really nice blue-filter lenses!