Alberto Piatelli P.
Una excelente experiencia
Una excelente experiencia, lentes al mejor precio, calidad suprema, rapidez y seguridad, me encanta comprar en Firmoo.

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Alberto Piatelli P.
Una excelente experiencia, lentes al mejor precio, calidad suprema, rapidez y seguridad, me encanta comprar en Firmoo.
FN1023
Firmoo provides such great glasses for such a great price! I bought stylish glasses with a budget. Finally having issues with my vision isn’t something so costly. & firmoo provides excellent customer service. I am so satisfied and impressed, I am never buying my glasses at an optical store. Thank you so much firmoo!
Nardia S.
Excellent service, excellent choice, excellent staff... And fab price too! Plus quick delivery! Highly recommend this company!
Brie S.
Excellent service thus far. Much better than any other glass company I have dealt with. They really work with you if you are unhappy with your glasses. They consistently have wonderful sales. The try on feature is great and the glasses have been quality. I also love that tons of people upload pics with their glasses on. It is really helpful in judging how my glasses will look. More than any i've seen on a glasses website.
Roberta
Very fast delivery, and the glasses are really nice, comfortable, and like the picture... I'm in love with them 😍
customer
Unbelievable customer service and quality product. Will be buying from and utilizing Firmoo whenever I need specs.
Ebony J.
I love my glasses. So much so I bought another pair. My only wish is that they give you the option for polished edges. I use to spend a fortune for one pair of glasses. Now I have two pair for way less. So happy that my daughter told me about Firmoo.
Response from FirmooJan 7, 2020
Hi Ebony, thanks for choosing firmoo. Yes, we can polish the lenses. You can put your requirements in the message box when you place an order. Or you can email us after the order is placed. For any confusion, pls feel free to contact us via: Email: [email protected] (Reply within 24 hours on weekdays and 48 hours on weekends)/Toll Free: 1-855-487-6006 (Everyday, 7 a.m.-4 p.m. PST.)/Live Chat: Start a live chat (Everyday, 5 a.m.-8 p.m. PST.) Happy holiday!
Jjj
I’ve purchased from other competitors for glasses at similar price points and have been happy with them but I was incredibly disappointed with firmoo. The prescription in the glasses is clearly not accurate (I have multiple glasses in the same script with no issues) and when I attempted to get them to rectify the issue they said it was because the glasses had no nose pads which would change the prescription. (Totally untrue, I have frames with nose pads and without in the EXACT prescription given to firmoo and both work fine)The option they gave me was to give me a 23.00 credit but wouldn’t cover shipping for a new pair, or to refund me 5 dollars for cost of glasses minus the shipping fee (!). Sorry but your customers shouldn’t have to pay shipping for a product they will never be able to use. The glasses made me dizzy, made my eyes water and gave me a headache after just minutes of wearing them. Don’t take the risk- purchase from zenni or eyebuydirect instead- I’ve always been impressed with them but NOT with firmoo.
Response from FirmooJan 7, 2020
Hi friend, we are really sorry to hear that. Sometimes change of nose pads will cause discomfort like dizzy or blurry vision due to the change between the distance from the eyes to the glasses. That's why the customer service tried to check that. But what you provided here is very helpful for us to analyze the issue. Thanks. In order to find the root cause and provide a satisfactory solution, can you tell us the order no.? Pls don't worry. If it's confirmed due to Firmoo, we will definitely take full responsibility to issue full refund to you. Thanks for you understanding and support. You can also contact us via: Email: [email protected] (Reply within 24 hours on weekdays and 48 hours on weekends)/Toll Free: 1-855-487-6006 (Everyday, 7 a.m.-4 p.m. PST.)/Live Chat: Start a live chat (Everyday, 5 a.m.-8 p.m. PST.) Happy holiday!