Romanesque
Really helpful !
Really helpful !

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Romanesque
Really helpful !
Nicoa C.
I love them very much very happy with the
Funkyfied
The price: perfect Delivery: quick Customer service : excellent After care : amazing I was so impressed with my first order I’m on my 4th order now. They even gave me discounts on top of my already impressive price
Rodriguez Francisco J.
So glad I decided to purchase my glasses on this page. I’m from Puerto Rico and they came here rapidly and they fit me so well, I’ve just purchased a pair of sunglasses to complement my eyeglasses (both with prescription). I’ll be coming again when I renew my prescription next year. Thanks, Firmoo glasses❗️
Calleigh M.
Firmoo are by far the best glasses I’ve had. First, I received a code for FREE glasses, so I had to pay shipping and handling which was £8. Then it only takes around 5 days to arrive and I also received a free ruler and screwdriver to tighten my glasses. Thank you, would definitely recommend and will use again
Karen P.
I love my glasses so much! I now have 4 pairs from Firmoo! And a first year grad student I use them all! Super comfy, sturdy, and fashionable. I was hesitant at first, but trust me its legit!
Kayela
I ordered three pairs of glasses. I was pleasantly surprised how quickly they were delivered. I LOVE the style, color, and fit of all of the glasses. I will definitely be ordering more and recommending this website to all!
James
I’ve order from Firmoo twice. I told a lot of people about them and bragged about how good and reasonable the glasses are. But I order a third pair from them. They ended up not fitting my face and I didn’t like them overall. So I just wanted to ship them back and exchange the pair I’ve received. So i have been calling and emailing Firmoo for the last 4 days NEVER got a response. I ended up telling a coworker how they aren’t picking up and it says “leave a voicemail”. She called and got right through. I ended up BLOCKING my number and got right through. Just to have the women be rude and not helpful. She stated that she would email me a coupon for my refund. I asked THREE TIMES what email are you sending it to? She never answered the question. I doubt I’ll receive the coupon/refund. But this will be the last time I order from Firmoo. I’m telling everyone I know about the customer service and how everything went. I’m going to Zennioptical for now on. Extremely DISAPPOINTED!!!!
Response from FirmooDec 19, 2019
Dear James, We are really sorry for the inconvenience caused. We understand this must be very frustrating. The working time of our phone call customer service representative is 7am - 4pm PST everyday. Please kindly make the phone call during this period. As for email, our CSR will reply within 24 hours on weekdays and 48 hours on weekends. Would you please check the email inbox as well as the junk folder? If you still haven't found the emails after checking, you can also contact our Live Chat (Everyday, 5 a.m.-8 p.m. PST.). Your delicated CSR will give you a satisfying solution. Please do not worry. We will not let you take any loss. Would you please kindly tell us your order number ? We will help you to deal with the issue as soon as possible! Thanks for your trust and support. We will try our best to make improvements. Sincerely, Firmoo Customer Support Team