FirmooReviews of firmoo.com

I got my glasses. Im super happy with them. Everything is exactly the way i wanted it to be . Happy to able to see clearly again.

Quick and accurate delivery of great glasses.

Made an error during my recent purchase. Firmoo's customer service reps were quite understanding and accommodating.

I ordered one pair which seemed quite small for my face so I clicked on refund and customer team said they will send an email about it in 24 hours. 3 days have been passed and there is no email.!!!!! I want my money backkk and I want to returnn these so badd

Firmoo has great customer service. They really made an effort to get to the bottom of my issue and helped me understand why the issue happened and how to prevent it going forward. I have ordered 6 pairs of glasses and only had trouble with one pair. Very pleased with this company and their willingness to make things right.

I had to return my glasses because the frame was too big for me and the service got back to me really fast and they are very nice.

When I received the glasses I ordered, I didn't really like the way they looked on me. I contacted customer support hoping for some kind of store credit for a return, and they replaced the glasses at no charge. Karen was friendly and personable, and quick at answering emails. I had my new glasses ordered within two business days of the first contact. I will definitely be returning to Firmoo for any future orders.

Had ongoing shipping issues, customer service was quick to respond to my messages, offered a refund for shipping, and twice organised for my package to be redelivered to me without me having to do anything at all! very helpful and efficient, and very friendly.