Joddi
Very nice
Ordering from frames to lenses was easy and clear. For the price the quality is great. Delivery was delayed, but i got an email informing me about this and it ended up being only a day from the estimate, so im happy.

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Joddi
Ordering from frames to lenses was easy and clear. For the price the quality is great. Delivery was delayed, but i got an email informing me about this and it ended up being only a day from the estimate, so im happy.
Amy W.
My glasses broke and I was told I had to return them before getting my money back or an exchange and I said “but if i return them I won’t be able to see, is there a way I can keep them until I get a new pair?” And basically got told no it’s not my problem if I don’t have a spare… got given a coupon to get a new Pair but that was it! Won’t be shopping there again!
Response from FirmooJul 16, 2026
Hello Amy, Thank you for taking the time to share your feedback. We're glad that our team has already been able to assist you and provide a solution for your case. We'd also like to clarify that Firmoo offers a 365-day warranty covering defects in materials and workmanship. For products that are eligible for a 60-day Return & Exchange, customers may request an exchange or refund in accordance with our Return & Exchange Policy. Please note that, where the return is not due to a quality-related issue covered by our policy, shipping costs will apply. You can find more information here: https://www.firmoo.co.uk/help-p-73.shtml. If you have any further questions or need additional assistance, please don't hesitate to contact us via [email protected] or our 24/7 Live Chat. Kind regards, Firmoo Customer Support Team
Radu
I was looking for a suitable frame which fit my style and face shape, and so I came across FIRMOO. The glasses I bought from them have an exceptional quality, the prescription is on point, you can customize your lenses and they are very professional & friendly. I would recommend any time. Not to mention they have really affordable prices.
Jesus
Doy las gracias tanto por el servicio post venta como por varios productos recibidos. En envío llego puntualmente y son de muy alta calidad
Cordula
30 Tage Rückgaberecht...aber die Mehrwertsteuer einbehalten wollen ? Das ist nicht erlaubt. Tagelanges Diskussion ohne Ergebnis bisher .
Response from FirmooJul 15, 2026
Hallo Cordula, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Anhand der in Ihrer Bewertung enthaltenen Informationen konnten wir Ihre Bestellung leider nicht finden. Wir bitten Sie daher, sich mit unserem Kundenservice per E-Mail an [email protected] oder über unseren 24/7 Live-Chat in Verbindung zu setzen und uns Ihre Bestellnummer oder die bei der Bestellung verwendete E-Mail-Adresse mitzuteilen. So können wir Ihren Fall sorgfältig prüfen und Sie entsprechend unterstützen. Bitte beachten Sie, dass die auf unserer Website angegebenen Preise eine eventuell anfallende Mehrwertsteuer (MwSt.) enthalten, die Firmoo an die zuständigen Steuerbehörden abführen muss. Nach dem Versand einer Bestellung kann dieser Mehrwertsteueranteil nicht erstattet werden. Weitere Informationen finden Sie in unserem Hilfecenter: https://www.firmoo.de/help-p-73.shtml Wir freuen uns darauf, Ihren Fall zu prüfen und Ihnen weiterzuhelfen. Mit freundlichen Grüßen, Ihr Firmoo Kundenservice-Team
Jaime V.
Las gafas son pésimas . El clip de sol se soltaba continuamente. Pido devolución y me cuesta el envío 12 euros a Alemania. Una vergüenza. Todo lo barato sale caro. Tenedlo en cuenta
Response from FirmooJul 14, 2026
Hola Jaime, Gracias por compartir tu experiencia con nosotros. Queremos informarte que ya hemos creado un ticket para que nuestro equipo pueda dar seguimiento a tu caso y revisarlo detalladamente. Te invitamos a continuar la comunicación con nosotros a través de [email protected] o mediante nuestro Live Chat 24/7, para que podamos revisar la situación y brindarte la asistencia correspondiente. Si no encuentras nuestros correos electrónicos, te recomendamos revisar también tu carpeta de correo no deseado (Spam). Agradecemos el tiempo que has dedicado a compartir tus comentarios y esperamos poder ayudarte pronto. Saludos cordiales, Equipo de Atención al Cliente de Firmoo
Jess
Firmoo provides quality, affordable glasses at a fraction of the cost. At first, I was very hesitant ordering online. However, after reading the positive reviews I decided to give it a go! I'm so glad I did because they have a customer for life. The customer service was outstanding - especially as our Australia's postal system had lost my shipment of glasses. They did their best to follow up with the tracking, and kept me informed throughout the process. They remade the glasses in speedy time and had shipped it out at no cost. The prescription was on point, and the quality matches glasses at Oscar Wylee and Bailey Nelson!!
ina H.
Alles 👍 Top 🫶🏼