miss L.
Great glasses
They offer an excellent service and always there to help. Lots of glasses and sunglasses to choose from too. I’ve just purchased two pair of sunglasses. Can’t wait for their arrival.

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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miss L.
They offer an excellent service and always there to help. Lots of glasses and sunglasses to choose from too. I’ve just purchased two pair of sunglasses. Can’t wait for their arrival.
Lemaire D.
Very happy with Firmoo ! great company !!!! Quality is good, Customer service is perfect, placing an order is very easy on their website.
PIERRINE
Bonjour j'ai gagné le concours instagram Firmoo.fr et aucune nouvelle des lunettes gagnées. Je les contactes par instagram, pas de réponse mais un vu. Je les contacte sur le site on me renvoie au service marketing. Le service marketing me renvoie à facebook. Je n'ai marre
Response from FirmooJul 30, 2026
Bonjour PIERRINE, Merci d'avoir pris le temps de partager votre expérience. Nous sommes désolés d'apprendre les difficultés que vous avez rencontrées. Après vérification, notre équipe marketing nous a confirmé qu'un message privé vous a déjà été envoyé via Facebook concernant votre participation au concours. Nous vous invitons à vérifier votre boîte de réception Facebook, y compris le dossier Demandes de messages ou Spam, si nécessaire. Pour le suivi de votre participation, nous vous recommandons de poursuivre les échanges directement avec l'administrateur de notre page Facebook, qui pourra vous apporter toute l'assistance nécessaire. Merci de votre compréhension. Cordialement, L'équipe du service client Firmoo
sarah
The products and speed in which they arrive are excellent. The accuracy of the lenses for me are exceptional and they are a fraction of the cost of the UK high street. I’ve bought several pairs!!
Lucy
So pleased with my glasses from Firmoo. I have a habit of leaving them on the floor or sitting on them that I’ve got through 2 pairs - they actually lasted very well considering how many times I’d stood on them! Just received my 3rd and 4th pairs from Firmoo and all 4 pairs have been perfect! Comfortable, durable and great value. The delivery was much quicker than I expected too!
Judit
Bra hemsida, enkelt att hitta glasögonbågar, bra information. Snabbt leverans Mycket bra priser, perfekt kvalitet. Bra kundservice som behandlar problemet snabbt.
Patrizia
Super affidabili ed efficienti,adoro Firmoo anche per questo.
Tom M.
I cannot believe that firmoo now charges 8 euros for the delivery only if you buy a couple of glasses because It goes Up if you buy more than 3. Customer service is a joke....whenever i tried to contact i haven,t been able to get some help propperly. This delivery #26072116213647 is going to be the last one..... delivery fees so expensive and really bad customer service. they promised me a free accesorie and when the delivery comes nothing has been add up. I Will create a vídeo talking about in for my 736k audience.👍 today 26th july i contacted firmoo,talked to nelvie and what a waste of time,cut and paste replies and i felt insulted,after so many years of shopping in firmoo what a lack of interest.what a bad customer service experience i had.
Response from FirmooJul 27, 2026
Dear Tom Martin, Thank you for taking the time to share your feedback. We're sorry to learn that your recent experience did not meet your expectations. A follow-up support case has already been created to review your concerns regarding your recent order. Please check your inbox, including your spam or junk folder, for our email. If you have any additional information to share, you may also contact us at [email protected] or via our 24/7 Live Chat. For more information about our shipping methods and estimated delivery timeframes, please visit: https://www.firmoo.es/help-p-164.shtml Thank you for bringing your concerns to our attention. We look forward to continuing to assist you via email. Kind regards, Firmoo Customer Support Team